Salon Guest Experience & Retail Advisor

JCPenney; Dublin (OH); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Benefits package

Associate discount

Paid holidays

401(k) with company match

Job summary

The Salon Customer Experience Specialist is the first and last impression for guests at JCPenney, delivering a welcoming, professional, and elevated experience with smooth front desk operations and accurate appointment scheduling.

They drive salon success by confidently recommending and selling retail products, supporting the team, resolving client concerns, and promoting loyalty through JCPenney Rewards and credit card usage.

Qualifications

• Passion for salon products and services.
• Ability to drive sales and customer service excellence.
• Ownership and accountability in actions and outcomes.
• Strong communication and teamwork to support a positive guest experience.

Responsibilities

• Proactively recommend retail products based on guests' needs and promotions.
• Meet or exceed individual and salon sales targets.
• Educate guests on product benefits and usage for at-home care.
• Collaborate with stylists to reinforce recommendations at checkout.
• Support in-salon promotions, launches, and limited-time offers.
• Encourage guest rebooking and promote rewards and credit card usage.
• Greet guests warmly and provide a seamless experience from check-in to check-out.
• Maintain front desk operations, scheduling, payments, and cleanliness.
• Assist with inventory management and reporting low stock.

Skills

Customer service

Retail sales

Product knowledge

Upselling

Communication

Job description

The Salon Customer Experience Specialist is the first and last impression for guests at JCPenney, delivering a welcoming, professional, and elevated experience with smooth front desk operations and accurate appointment scheduling.

They drive salon success by confidently recommending and selling retail products, supporting the team, resolving client concerns, and promoting loyalty through JCPenney Rewards and credit card usage.