Salon Guest Experience & Retail Coordinator

belk; Durham (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Belk in Durham, NC is seeking a friendly Salon Retail Coordinator to manage the front desk operations and support the Salon Manager. The role emphasizes guest service, multitasking, and accurate cash handling, ensuring each guest feels valued and well cared for throughout their visit.

You will handle phone and in-person check-ins, schedule appointments, upsell retail products, and promote services while upholding state regulations and the salon's dress code.

Qualifications

• GED or High School diploma required.
• Proficiency with basic computer software and POS transactions.

Responsibilities

• Manage front desk operations and greet clients.
• Handle phone calls, scheduling, and client check-ins.
• Upsell retail products and promote salon services.
• Ensure refunds and re-do procedures are handled professionally.

Skills

Customer service

Upselling

Multitasking

Communication

Cash handling

Phone & front desk

Education

GED or High School diploma

Tools

POS software

Computer software

Job description

Belk in Durham, NC is seeking a friendly Salon Retail Coordinator to manage the front desk operations and support the Salon Manager. The role emphasizes guest service, multitasking, and accurate cash handling, ensuring each guest feels valued and well cared for throughout their visit.

You will handle phone and in-person check-ins, schedule appointments, upsell retail products, and promote services while upholding state regulations and the salon's dress code.