Salon Guest Experience & Retail Concierge

JCPenney; Madison (WI); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Associate discount

Job summary

JCPenney in Madison, WI seeks a Salon Customer Experience Specialist to greet guests, manage front desk, schedule appointments, and support sales. You will blend exceptional service with product knowledge to enhance guest experience and drive retail revenue.

You’ll collaborate with stylists, promote JCPenney Rewards, and help deliver promotions and events. This role emphasizes hospitality, accuracy, and the ability to upsell while maintaining salon standards.

Qualifications

• Experience delivering high-quality customer service in a retail or salon setting.
• Ability to upsell products and meet sales targets.
• Excellent communication and active listening to assist guests.
• Collaborates with stylists and colleagues to ensure a seamless guest experience.

Responsibilities

• Proactively recommends retail products based on guests’ needs and promotions.
• Achieves or exceeds individual retail sales goals and contributes to salon targets.
• Educates guests on product benefits and at-home care.
• Partners with stylists to reinforce recommendations during checkout.
• Supports promotions, product launches, and events to drive traffic and bookings.
• Handles front desk operations including scheduling, check-in/out, and payments.

Skills

Customer service

Retail sales

Communication

Team collaboration

Job description

JCPenney in Madison, WI seeks a Salon Customer Experience Specialist to greet guests, manage front desk, schedule appointments, and support sales. You will blend exceptional service with product knowledge to enhance guest experience and drive retail revenue.

You’ll collaborate with stylists, promote JCPenney Rewards, and help deliver promotions and events. This role emphasizes hospitality, accuracy, and the ability to upsell while maintaining salon standards.