Salon Guest Experience & Retail Specialist

JCPenney; La Crosse (WI); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Associate discount

Benefits package

Job summary

JCPenney Salon in Wisconsin seeks a Salon Customer Experience Specialist who acts as the first and last impression, delivering welcoming, professional service and smooth front desk operations while guiding guests through scheduling and product recommendations.

The role combines hospitality with sales, rewarding you with opportunities to boost guest loyalty, support salon teams, and earn rewards through JC Penney Rewards and credit card programs.

Qualifications

• Passion for salon services and product knowledge.
• Demonstrates drive to meet sales, service, and quality goals.
• Collaborates with stylists to support guest experience.
• Maintains professionalism and hospitality at all times.

Responsibilities

• Proactively recommends retail products based on guests' needs.
• Achieves or exceeds individual retail sales goals.
• Greets guests warmly and manages check-in/out with accuracy.
• Supports front desk operations and appointment scheduling.
• Promotes JC Penney Rewards and credit card usage.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney Salon in Wisconsin seeks a Salon Customer Experience Specialist who acts as the first and last impression, delivering welcoming, professional service and smooth front desk operations while guiding guests through scheduling and product recommendations.

The role combines hospitality with sales, rewarding you with opportunities to boost guest loyalty, support salon teams, and earn rewards through JC Penney Rewards and credit card programs.