Salon Guest Concierge

Ulta Beauty, Inc.; St. Charles (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision, life and dis-

Overtime pay eligibility

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage guests and promote salon services and Ulta Beauty offerings in-store and over the phone. You will support the Experience Manager and Assistant Services Manager, handling bookings, guest records, and service flow to deliver an exceptional guest experience.

Ideal candidates bring a passion for beauty, strong customer service, and the ability to learn product knowledge and promotions quickly.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent education.
• Proficient with POS, Apple devices, and booking systems.
• Strong customer service and communication skills.

Responsibilities

• Meet or exceed store goals for retail and service sales, loyalty, and omni-channel sales.
• Provide exceptional guest service in salon, haircare, and skincare areas.
• Answer salon calls, resolve guest concerns, manage bookings and guest records.
• Recommend add-on services and inform guests of promotions and events.
• Maintain salon and salesfloor cleanliness and equipment.

Skills

POS proficiency

Sales aptitude

Customer relationships

Communication skills

Troubleshooting

Teamwork

Education

High School Diploma (preferred)

Tools

POS system

Apple devices

Services Booking System

Job description

Ulta Beauty is seeking a Guest Coordinator to engage guests and promote salon services and Ulta Beauty offerings in-store and over the phone. You will support the Experience Manager and Assistant Services Manager, handling bookings, guest records, and service flow to deliver an exceptional guest experience.

Ideal candidates bring a passion for beauty, strong customer service, and the ability to learn product knowledge and promotions quickly.