Guest Experience Concierge

Ulta Beauty, Inc. (old); Gilbert (AZ); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage guests in-store and over the phone, promoting salon and services while delivering exceptional customer care. The role focuses on service and retail sales, guest loyalty, and smooth store operations within the salon and sales floor.

The position requires strong communication, the ability to manage bookings and guest records, and a passion for the beauty industry. Flexibility for a dynamic retail environment is essential.

Qualifications

• Proven sales ability and service orientation.
• Excellent guest service and communication skills.
• Ability to manage bookings and guest records.
• Comfort with basic technology and devices.

Responsibilities

• Engage with guests and promote Ulta Beauty services.
• Assist services team with bookings, guest records, and salon traffic flow.
• Promote promotions and events, invite guests to try services.
• Support service providers with appointment pages and rebooking.
• Maintain adherence to store policies and safety standards.

Skills

Sales skills

Guest service

Communication

Teamwork

Tech literacy

Education

High school diploma or equivalent

Tools

POS system

Services Booking System

Job description

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage guests in-store and over the phone, promoting salon and services while delivering exceptional customer care. The role focuses on service and retail sales, guest loyalty, and smooth store operations within the salon and sales floor.

The position requires strong communication, the ability to manage bookings and guest records, and a passion for the beauty industry. Flexibility for a dynamic retail environment is essential.