Salon Front Desk & Retail Specialist

Belk; Asheville (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Belk is seeking a Salon Front Desk Coordinator in Asheville, NC to manage front desk operations, greet guests, and support salon sales. You will handle scheduling, POS transactions, and customer follow-ups with a focus on upselling products and services.

The role emphasizes strong communication, multitasking, and professional presentation. Responsibilities include promoting services, resolving issues, maintaining regulatory standards, and supporting a seamless guest experience onsite at the

Qualifications

• GED or High School diploma.
• Proficient in computer-based business software.
• Ability to handle money, count and make change.
• Customer Service or Cosmetic industry preferred.

Responsibilities

• Suggesting retail products to clients and upselling.
• Cross-sell services to other salon areas.
• Respond professionally to customer issues and complaints.
• Maintain professional communication with clients, including difficult situations.
• Manage refunds and re-dos politely.
• Ongoing product and service education and promotions.
• Promote business outside the salon and adjust schedules to client needs.
• Acknowledge client within 60 seconds of entry and greet on the phone.
• Handle scheduling, cancellations, and re-scheduling.
• Process POS transactions accurately and efficiently.

Job description

Belk is seeking a Salon Front Desk Coordinator in Asheville, NC to manage front desk operations, greet guests, and support salon sales. You will handle scheduling, POS transactions, and customer follow-ups with a focus on upselling products and services.

The role emphasizes strong communication, multitasking, and professional presentation. Responsibilities include promoting services, resolving issues, maintaining regulatory standards, and supporting a seamless guest experience onsite at the