Salon Front Desk & Retail Concierge

Belk; Town of Texas (WI); On-site; USD 26,000 - 38,000; Full time

Job summary

Belk is seeking a Salon Retail Coordinator to manage the front desk operations and support the Salon Manager. This nonexempt role emphasizes excellent customer service, multi-tasking, and professional client interactions in a retail salon environment.

Key responsibilities include retail product recommendations, service cross-selling, handling scheduling, and maintaining a welcoming reception area in a stylized salon setting.

Qualifications

• GED or High School diploma.
• Proficient in computer based business-related software.
• Ability to handle money, count and make change.
• Customer Service or Cosmetic industry preferred.

Responsibilities

• Suggesting retail products to clients and upselling/promotions.
• Cross-sell services to other salon areas.
• Respond to customer issues professionally and address complaints.
• Maintain professional communication with clients including difficult situations.
• Manage refunds and re-does in a friendly manner.
• Ongoing product and service education to stay current.

Skills

Customer service

Upselling

Communication

Multi-tasking

Reception handling

Cash handling

Education

GED or HS diploma

Tools

POS software

Microsoft Office

Job description

Belk is seeking a Salon Retail Coordinator to manage the front desk operations and support the Salon Manager. This nonexempt role emphasizes excellent customer service, multi-tasking, and professional client interactions in a retail salon environment.

Key responsibilities include retail product recommendations, service cross-selling, handling scheduling, and maintaining a welcoming reception area in a stylized salon setting.