Salon Experience & Retail Concierge

JCPenney; Columbus (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Benefits package

Associate discount

Paid holidays

401(k) with company match

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage appointments, and drive in-salon retail sales with a focus on delivering an elevated experience. You will coordinate front desk operations, assist stylists, and ensure smooth check-in and checkout while upholding sanitation standards.

This role emphasizes product knowledge, personalized service, and teamwork with the salon staff.

Qualifications

• Love for product and salon services.
• Ability to drive sales while maintaining excellent customer service.
• Strong teamwork and accountability.

Responsibilities

• Proactively recommends retail products based on guest needs and promotions.
• Achieves or exceeds retail sales goals and supports salon targets.
• Educates guests on product benefits and at-home care tips.
• Greets guests warmly and creates a memorable first impression.
• Manages check-in/check-out, scheduling, and payment processing efficiently.
• Maintains front desk and salon retail area cleanliness and organization.
• Supports events, promotions, and training to drive traffic and bookings.

Skills

Passion for Salon

Results oriented

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage appointments, and drive in-salon retail sales with a focus on delivering an elevated experience. You will coordinate front desk operations, assist stylists, and ensure smooth check-in and checkout while upholding sanitation standards.

This role emphasizes product knowledge, personalized service, and teamwork with the salon staff.