Salon Experience Lead: Service, Sales & Guest Care

JCPenney; Strongsville (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Job summary

JCPenney in Strongsville, OH is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and support the salon team with a friendly, professional presence. The role focuses on delivering personalized service, upselling retail products, and driving store retail targets while upholding cleanliness and smooth check-in/check-out processes.

Candidates should enjoy helping guests, be sales-minded, and able to collaborate with stylists to

Qualifications

• Passion for salon and products; understanding benefits of salon services.
• Results-driven to meet sales and customer service goals.
• Ownership to deliver great service and accountability.
• Intensity to improve the customer experience with energy and urgency.

Responsibilities

• Meets or exceeds front desk operations standards and appointment scheduling.
• Greets guests warmly and ensures a seamless guest experience from check-in to check-out.
• Promotes and supports retail promotions, product launches, and promotions.
• Educates guests on product benefits and usage; upsells where appropriate.

Skills

Retail sales

Customer service

Upselling

Communication

Team collaboration

Tools

POS system

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Job description

JCPenney in Strongsville, OH is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and support the salon team with a friendly, professional presence. The role focuses on delivering personalized service, upselling retail products, and driving store retail targets while upholding cleanliness and smooth check-in/check-out processes.

Candidates should enjoy helping guests, be sales-minded, and able to collaborate with stylists to