Salon Experience Champion & Retail Sales Pro

JCPenney; Missouri; On-site; USD 20,664 - 26,174; Full time

Job summary

JCPenney Salon is seeking a Salon Customer Experience Specialist to greet guests, schedule appointments, and deliver an elevated experience.

You will partner with stylists to drive product recommendations, manage front desk duties, and ensure smooth operations while maintaining a welcoming atmosphere that reinforces our commitment to quality care beyond the chair.

The role emphasizes hospitality, teamwork, and brand standards across every guest interaction to build loyalty and repeat business.

Qualifications

• Passion for salon services and product knowledge.
• Drive to meet sales and customer-service goals.
• Ability to take ownership of guest experience and outcomes.
• Energy and urgency to improve the customer journey.

Responsibilities

• Greet guests warmly and manage front desk operations for a welcoming first impression.
• Proactively recommend and educate guests on retail products and promotions.
• Coordinate appointment scheduling and ensure smooth check-in/check-out processes.
• Collaborate with stylists to reinforce product recommendations at checkout and driving sales.
• Promote events and drives to increase foot traffic and service bookings.
• Maintain salon cleanliness and organization in the front desk and retail areas.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney Salon is seeking a Salon Customer Experience Specialist to greet guests, schedule appointments, and deliver an elevated experience.

You will partner with stylists to drive product recommendations, manage front desk duties, and ensure smooth operations while maintaining a welcoming atmosphere that reinforces our commitment to quality care beyond the chair.

The role emphasizes hospitality, teamwork, and brand standards across every guest interaction to build loyalty and repeat business.