Salesforce Business Analyst — Process & Enablement Lead

Cencora, Inc.

Indiana

On-site

USD 62,000 - 98,000

Full time

24 hours ago

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Job summary

Cencora, Inc. is seeking a highly skilled Business Analyst with Salesforce expertise to join our USPAH Customer Strategy & Enablement team. You will analyze, design, and optimize Salesforce-driven business processes in collaboration with IT and commercial operations.

Responsibilities include gathering requirements, writing functional specs, mapping processes, and measuring impact of changes. A background in process design, certification, and strong communication are highly valued.

Qualifications

3+ years of Salesforce analysis and process design experience.
Experience leading requirements gathering workshops.
Salesforce certification(s) highly desired.
Proficiency in Visio or other flowchart creation software (e.g., Draw.io/Diagrams.net, Lucidchart).
Experience working in or with a product management team.
Excellent written and verbal communication skills.
Bachelor’s degree in Computer Science, Information Systems, Business, or related field.

Responsibilities

Establishes and maintains liaison with business partners and IT to provide effective technical solutions.
Conducts data gathering and analysis to understand business strategy requirements.
May contribute to planning sessions and provide direction to ensure understanding of goals.
Develops, writes, and communicates business requirements and functional specifications for solutions.
Documents current business processes and models.
Coach and transfer knowledge to less experienced team members.
Analyses performance metrics to ensure customer satisfaction.