Salesforce Process & Product Owner — Remote

Arrow Electronics; Providence (RI); A distancia; USD 88.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Descripción de la vacante

Arrow Electronics is seeking a highly skilled Business Process Manager to bridge business needs with Salesforce-based solutions. You will own backlog items, translate requirements into epics and stories, and lead agile ceremonies with stakeholders across the organization.

You will collaborate with IT, Salesforce developers, and leadership to deliver scalable platform improvements, automation opportunities, and end-to-end process enhancements that drive efficiency and adoption.

Formación

• Requires advanced knowledge and experience in Salesforce Administration.
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.

Responsabilidades

• Own and prioritize the Salesforce product backlogs.
• Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
• Partner with business leaders to identify opportunities for automation and process improvements.
• Drive adoption of platform capabilities that improve customer, partner, and employee experiences.
• Manage platform support, enhancement requests, release validation activities, and user adoption initiatives across Salesforce.
• Operates with minimal supervision while managing competing priorities across strategic projects, enhancement requests, production support, and governance activities.
• Contributes to process improvements
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.

Conocimientos

Salesforce Administration

Product Owner

Business Process Management

Agile/Scrum

Stakeholder Management

Data Modeling

Power BI

System Integrations

Educación

CSPO Certification

Salesforce ADM-201 Certification

Salesforce Experience Cloud Certification

Salesforce Service Cloud Certification

CSuite/ERP integration knowledge

Herramientas

Salesforce

SalesLoft

Power BI

ArrowSphere

Oracle EBS

Descripción del empleo

Arrow Electronics is seeking a highly skilled Business Process Manager to bridge business needs with Salesforce-based solutions. You will own backlog items, translate requirements into epics and stories, and lead agile ceremonies with stakeholders across the organization.

You will collaborate with IT, Salesforce developers, and leadership to deliver scalable platform improvements, automation opportunities, and end-to-end process enhancements that drive efficiency and adoption.