Salesforce Business Analyst — Process Design & Optimization

Cencora, Inc.

Phoenix (AZ)

On-site

USD 62,000 - 98,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental, vision

Training programs

Mentorship opportunities

Job summary

Cencora, Inc. seeks a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team.

You will analyze, design, and optimize Salesforce-based processes and partner with IT and cross-functional teams to deliver technology solutions that support commercial and customer operations. The role requires three+ years in Salesforce analysis, strong communication, and experience writing requirements and user stories.

Qualifications

Bachelor's degree in Computer Science, Information Systems, Business, or related field.
Three or more years of Salesforce analysis and process design experience.
Experience leading requirements workshops and interviews.
Salesforce certification(s) desired (e.g., Admin, Sales Cloud/Service Cloud).
Proficiency with Visio or similar flowchart tools.
Experience in product management context is a plus.
Excellent written and verbal communication skills.
Ability to work independently or in a team.

Responsibilities

Establish liaison with business partners and IT to deliver effective technical solutions.
Gather and analyze requirements to inform business priorities and decisions.
Create business requirements and functional specifications for Salesforce implementations.
Document current processes and model new ones; contribute to redesign efforts.
Write user stories and develop test cases; validate results.
Support budget tracking, forecasting, and performance metrics for customer operations.