Salesforce Business Analyst: Process Design & Optimization

Cencora, Inc.; Rhode Island; On-site; USD 62,000 - 98,000; Full time

Job summary

Cencora, Inc. in the United States is seeking a Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team.

You will analyze, design, and optimize Salesforce-driven processes to support our commercial and customer operations teams. The role collaborates with IT and cross-functional teams to translate business needs into concrete requirements and measurable improvements; certifications and Visio/diagram tools are valued assets for success in this role.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
• 3+ years of Salesforce analysis and process design experience.
• Salesforce certification(s) desired (Admin / Sales Cloud / Service Cloud).
• Proficiency in Visio or diagramming tools (Draw.io, Lucidchart).
• Experience with product management teams.
• Strong written and verbal communication; ability to work independently or in a team.

Responsibilities

• Establishes liaison with business partners and IT to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• May contribute to short- and long-term planning sessions and provide direction on business goals.
• Provides input from a business perspective.
• Assesses user needs using a structured requirements process to identify priorities.
• Develops and communicates business requirements and functional specifications for implementations.
• Analyzes operations to identify opportunities for improvements.
• Documents current business processes and models.
• Assists in business process redesign, writes user stories, creates test cases, and validates results.
• May help with business case development and recommendations for resolution.
• Works with IT to resolve technical issues and keeps customers informed.
• Analyzes performance metrics to ensure customer satisfaction.
• May manage customer expectations and ensure IT solutions meet needs.
• Coaches and transfers knowledge to less experienced team members.

Skills

Salesforce analysis

Requirements gathering

Business analysis

Communication

Team collaboration

Education

Bachelor’s degree in Computer Science, Information Systems, Business, or related field

Tools

Visio

Draw.io/Diagrams.net

Lucidchart

Job description

Cencora, Inc. in the United States is seeking a Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team.

You will analyze, design, and optimize Salesforce-driven processes to support our commercial and customer operations teams. The role collaborates with IT and cross-functional teams to translate business needs into concrete requirements and measurable improvements; certifications and Visio/diagram tools are valued assets for success in this role.