Salesforce Business Analyst - Process Design & Optimization

Cencora, Inc.

Oklahoma

On-site

USD 62,000 - 98,000

Full time

33 hours ago

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Job summary

Cencora, Inc. is seeking a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team.

You will analyze, design, and optimize Salesforce-driven processes, partnering with IT and cross-functional teams to deliver technology solutions that support commercial and customer operations. The role emphasizes requirements gathering, process mapping, and business case development, with opportunities to influence product roadmaps and drive improvements across

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Business, or related field, or equivalent work experience.
3+ years of Salesforce analysis, Salesforce process design and configuration experience.
Proficiency in Visio or other flowchart tools (e.g., Draw.io/Diagrams.net, Lucidchart)
Experience leading requirements gathering workshops and interviews
Salesforce certifications are highly desired (Administrator, Sales/Service Cloud)
Experience working with a product management team
Excellent written and verbal communication skills

Responsibilities

Establishes and maintains liaison with business partners and IT to provide effective technical solutions.
Conducts data gathering and analysis to understand business strategy requirements.
May contribute to short- and long-term planning sessions and provide direction on business goals.
Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
Documents current business processes and models.
Assist in business process redesign, write user stories, develop test cases, and validate results.
Monitor performance metrics to ensure customer satisfaction.