Salesforce E2 Tech Lead

Tata Consultancy Services; Oakland (CA); On-site; USD 135,000 - 143,000; Full time

Benefits offered by this job

Annual Incentive

Medical Coverage

Parental Leave

401K Plan

Training Reimbursement

Paid Time Off

Job summary

Tata Consultancy Services is seeking an experienced Salesforce Technical Lead to guide architecture, integrations, and DevOps across Sales Cloud, Service Cloud, and Experience Cloud. You will mentor a global team in an onsite-offshore 24x7 model and drive AI-powered productivity improvements.

The role requires strong leadership, deep Salesforce expertise, and a track record of delivering scalable solutions with robust governance and AI-driven enhancements.

Qualifications

• 8+ years of Salesforce experience with at least 3+ years in a Technical Lead role.
• Strong expertise in Salesforce platform development, architecture, integrations, DevOps, and Agile delivery.
• Able to lead team effectively in an onsite-offshore 24x7 model.
• Good SF AI knowledge to drive productivity improvements using AI.
• Experience with Salesforce APIs, REST/SOAP Web Services, Platform Events, and Integrations.

Responsibilities

• Provide technical leadership for Salesforce AMS support, maintenance, and enhancement initiatives, ensuring platform stability, scalability, and performance.
• Manage team effectively in an onsite-offshore 24x7 model.
• Ensure SLA compliance, and handle critical escalations.
• Act as the backup to the Support Lead, supporting operational governance, stakeholder communication, and critical incident management.
• Collaborate closely with business, support, and development teams as a trusted technical advisor, driving continuous improvement and strategic platform enhancements.
• Drive service excellence through effective stakeholder communication, operational governance, and continuous process improvements.
• Drive usage of AI for significant productivity gains.
• Lead war room discussions for high-priority issues and ensure timely resolution.

Skills

Salesforce Apex

Lightning Web Components

Apex & Triggers

SOQL/SOSL

Salesforce Integrations

APIs & Web Services

DevOps Tools

Leadership

AI Productivity

Education

Bachelor of Computer Science

Tools

GitLab

Salesforce DX (SFDX)

Copado

Job description

• 8+ Years of Salesforce Experience with at least 3+ years in a Technical Lead role.
• Strong expertise in Salesforce platform development, architecture, integrations, DevOps, and Agile delivery, Salesforce Sales Cloud, Service Cloud and Experience Cloud
• Able to lead team effectively in an onsite-offshore 24x7 model.
• Good SF AI knowledge and can bring about productivity improvements using AI.
• Strong expertise in:
• Apex Classes and Triggers
• Visualforce
• SOQL/SOSL
• Experience with Salesforce APIs, REST/SOAP Web Services, Platform Events, and Integrations.
• Experience integrating Salesforce with enterprise applications such as DocuSign, Conga, Outlook, MuleSoft, ERP, and other third-party
• Knowledge of Salesforce Security Model, Sharing Rules, Profiles, Permission Sets, and Governance Limits
• DevOps experience with GitLab, Salesforce DX (SFDX), and Copado CI/CD pipelines
• Drive solution architecture, code quality, release governance, and technical best practices through design reviews, mentoring, and oversight of development activities.
• Lead the resolution of complex production issues, perform root cause analysis, and guide long-term corrective actions.
• Provide technical leadership for Salesforce AMS support, maintenance, and enhancement initiatives, ensuring platform stability, scalability, and performance.
• Manage team effectively in an onsite-offshore 24x7 model.
• Ensure SLA compliance, and handle critical escalations.
• Act as the backup to the Support Lead, supporting operational governance, stakeholder communication, and critical incident management.
• Collaborate closely with business, support, and development teams as a trusted technical advisor, driving continuous improvement and strategic platform enhancements.
• Drive service excellence through effective stakeholder communication, operational governance, and continuous process improvements.
• Drive usage of AI for significant productivity gains.
• Lead war room discussions for high-priority issues and ensure timely resolution.

Job Description

• 8+ Years of Salesforce Experience with at least 3+ years in a Technical Lead role.
• Strong expertise in Salesforce platform development, architecture, integrations, DevOps, and Agile delivery, Salesforce Sales Cloud, Service Cloud and Experience Cloud
• Able to lead team effectively in an onsite-offshore 24x7 model.
• Good SF AI knowledge and can bring about productivity improvements using AI.
• Strong expertise in:
• Apex Classes and Triggers
• Lightning Web Components (LWC)
• Aura Components
• Visualforce
• SOQL/SOSL
• Experience with Salesforce APIs, REST/SOAP Web Services, Platform Events, and Integrations.
• Experience integrating Salesforce with enterprise applications such as DocuSign, Conga, Outlook, MuleSoft, ERP, and other third-party
• Knowledge of Salesforce Security Model, Sharing Rules, Profiles, Permission Sets, and Governance Limits
• DevOps experience with GitLab, Salesforce DX (SFDX), and Copado CI/CD pipelines
• Drive solution architecture, code quality, release governance, and technical best practices through design reviews, mentoring, and oversight of development activities.
• Lead the resolution of complex production issues, perform root cause analysis, and guide long-term corrective actions.

Roles & Responsibilities

• Provide technical leadership for Salesforce AMS support, maintenance, and enhancement initiatives, ensuring platform stability, scalability, and performance.
• Manage team effectively in an onsite-offshore 24x7 model.
• Ensure SLA compliance, and handle critical escalations.
• Act as the backup to the Support Lead, supporting operational governance, stakeholder communication, and critical incident management.
• Collaborate closely with business, support, and development teams as a trusted technical advisor, driving continuous improvement and strategic platform enhancements.
• Drive service excellence through effective stakeholder communication, operational governance, and continuous process improvements.
• Drive usage of AI for significant productivity gains.
• Lead war room discussions for high-priority issues and ensure timely resolution.

Generic Managerial Skills, If any

• Good command over English
• Abilit y to work in shifts
• Ability to work in 24x7 support environment

Salary Range

Salary Range: $135,000 - $143,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE