Salesforce E2 Engineer

Tata Consultancy Services; Milford (OH); Presencial; USD 95.000 - 102.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary Incentive

Medical Coverage

Family Leaves

Insurance Options

Commuter Benefits

Training Reimbursement

Vacation & Holidays

401K Plan

Descripción de la vacante

Tata Consultancy Services in Ohio is seeking an experienced Salesforce professional to join our team. The role blends L2/L3 support with hands-on development, focusing on Sales Cloud, Service Cloud, Apex, LWC and integrations.

You will manage incidents, perform root cause analysis, and drive continuous improvements in a 24x7 support environment. The ideal candidate holds Salesforce Admin and Developer certifications and can work across global teams, delivering scalable solutions through

Formación

• 4 to 6 years of Salesforce application support, administration, and development experience.

Responsabilidades

• Analyze business requirements, support requests, and backlog items, delivering scalable Salesforce solutions through configuration and development.

Conocimientos

Salesforce Admin

Salesforce Developer

Apex Triggers

Lightning Web Components

Aura Components

Visualforce

SOQL SOSL

Flow Builder

REST SOAP APIs

Data Loader

Reports Dashboards

Git Version Control

Copado CI/CD

Jira Agile

Educación

Bachelor of Computer Science

Herramientas

Jira

Git

Copado

Data Loader

Workbench

Descripción del empleo

Job Description

• 4 to 6 years of Salesforce application support, administration, and development experience.
• Salesforce Admin and Developer certifications
• The role combines L2/L3 support responsibilities with hands‑on Salesforce development
• Technical skills needed are
• Salesforce Sales Cloud and Service Cloud
• Apex Classes and Triggers
• Visualforce
• SOQL and SOSL
• Flow Builder and Process Automation
• Salesforce Security Model
• REST and SOAP APIs
• Data Loader and Workbench
• Reports and Dashboards
• Jira and Agile Methodologies
• Git-based Version Control
• CI/CD concepts and deployment processes using Copado
• Analyze business requirements, support requests, and backlog items, delivering scalable Salesforce solutions through configuration and development.
• Manage incidents, service requests, enhancements, and defects in line with SLAs, perform root cause analysis, and drive continuous improvement.
• Support testing, releases, platform maintenance, and collaborate with global teams to ensure reliable operations and business support.
• Flexible and able to work in 24x7 shifts as per roster

Must Have Technical/Functional Skills

• 4 to 6 years of Salesforce application support, administration, and development experience.
• Salesforce Admin and Developer certifications
• The role combines L2/L3 support responsibilities with hands‑on Salesforce development
• Technical skills needed are
• Salesforce Sales Cloud and Service Cloud
• Apex Classes and Triggers
• Lightning Web Components (LWC)
• Aura Components
• Visualforce
• SOQL and SOSL
• Flow Builder and Process Automation
• Salesforce Security Model
• REST and SOAP APIs
• Data Loader and Workbench
• Reports and Dashboards
• Jira and Agile Methodologies
• Git-based Version Control
• CI/CD concepts and deployment processes using Copado

Roles & Responsibilities

• Analyze business requirements, support requests, and backlog items, delivering scalable Salesforce solutions through configuration and development.
• Manage incidents, service requests, enhancements, and defects in line with SLAs, perform root cause analysis, and drive continuous improvement.
• Support testing, releases, platform maintenance, and collaborate with global teams to ensure reliable operations and business support.
• Flexible and able to work in 24x7 shifts as per roster

Generic Managerial Skills, If any

• Good command over English
• Ability to work in shifts
• Ability to work in 24x7 support environment

Salary Range: $95,000 - $102,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE