Salesforce E2 Engineer

Tata Consultancy Services; Milford (OH); On-site; USD 105,000 - 110,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

Maternal & parental leaves

401K plan

Certification & training reimbursement

Job summary

Tata Consultancy Services Limited is seeking a seasoned Salesforce professional in the United States (Milford, OH) to provide 6–8 years of application support, administration, and development. The role blends L2/L3 support with hands-on Apex, Visualforce, and Lightning development in Sales Cloud and Service Cloud environments.

The candidate will handle incidents, ensure SLA adherence, and collaborate with global teams while supporting testing, releases, and platform maintenance.

Qualifications

• 6 to 8 years of Salesforce app support, administration, and development experience.
• Salesforce Admin and Developer certifications.
• Role combines L2/L3 support with hands-on Salesforce development.

Responsibilities

• Analyze business requirements, support requests, and backlog items to deliver scalable Salesforce solutions.
• Manage incidents, service requests, enhancements, and defects per SLAs with root-cause analysis and continuous improvement.
• Support testing, releases, platform maintenance, and collaborate with global teams for reliable operations.

Skills

L2/L3 support

Requirement analysis

Backlog management

English communication

Shift work flexibility

Education

Salesforce Admin Certification

Salesforce Developer Certification

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Apex Classes & Triggers

Visualforce

SOQL and SOSL

Flow Builder

REST & SOAP APIs

Data Loader & Workbench

Jira

Git

Copado CI/CD

Job description

• 6 to 8 years of Salesforce application support, administration, and development experience.
• Salesforce Admin and Developer certifications
• The role combines L2/L3 support responsibilities with hands-on Salesforce development
• Technical skills needed are
• Salesforce Sales Cloud and Service Cloud
• Apex Classes and Triggers
• Visualforce
• SOQL and SOSL
• Flow Builder and Process Automation
• Salesforce Security Model
• REST and SOAP APIs
• Data Loader and Workbench
• Reports and Dashboards
• Jira and Agile Methodologies
• Git-based Version Control
• CI/CD concepts and deployment processes using Copado
• Analyze business requirements, support requests, and backlog items, delivering scalable Salesforce solutions through configuration and development.
• Manage incidents, service requests, enhancements, and defects in line with SLAs, perform root cause analysis, and drive continuous improvement.
• Support testing, releases, platform maintenance, and collaborate with global teams to ensure reliable operations and business support.
• Flexible and able to work in 24x7 shifts as per roster

Generic Managerial Skills, If any

• Good command over English
• Ability to work in shifts
• Ability to work in 24x7 support environment

Salary Range: $105,000 - $110,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Function

TECHNOLOGY

Role

ID

432411

Skills

REST | API(Application programming interface)