Salesforce E2 Tech Lead

Tata Consultancy Services; Oakland (CA); On-site; USD 135,000 - 143,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

401K plan

Certification & training reimbursement

Paid time off & holidays

Job summary

Tata Consultancy Services Limited is seeking an experienced Salesforce Lead in Oakland, CA to provide technical leadership for AMS, maintenance, and enhancements, ensuring platform stability and performance across Sales, Service, and Experience Cloud.

You will manage an onsite-offshore 24x7 team, ensure SLA compliance, and act as a trusted technical advisor to business, support, and development teams. Strong expertise in Salesforce, DevOps, and AI-driven improvements is required.

Qualifications

• 8+ years Salesforce experience with at least 3+ years in a technical lead role.
• Strong expertise in Salesforce platform development, architecture, integrations, DevOps, and Agile delivery for Sales Cloud, Service Cloud and Experience Cloud.
• Ability to lead onsite-offshore 24x7 model.
• Good SF AI knowledge and productivity improvements using AI.
• Deep knowledge of Apex, LWC, Aura, Visualforce, SOQL/SOSL, Salesforce APIs, and integration patterns.

Responsibilities

• Provide technical leadership for Salesforce AMS, maintenance, and enhancements, ensuring platform stability and performance.
• Manage team effectively in an onsite-offshore 24x7 model.
• Ensure SLA compliance and handle critical escalations.
• Support operational governance and incident management as backup to the Support Lead.
• Collaborate with business, support, and development teams as trusted technical advisor.
• Drive service excellence through stakeholder communication and governance.
• Promote AI-driven productivity improvements across the platform.
• Lead war room discussions for high-priority issues and timely resolution.

Skills

Leadership

English communication

Shift work

Education

Bachelor of Computer Science

Tools

Apex

LWC

Aura

Visualforce

SOQL/SOSL

Salesforce APIs

Integration experience

GitLab

Salesforce DX (SFDX)

Copado CI/CD

Job description

Must Have Technical/Functional Skills

• 8+ Years of Salesforce Experience with at least 3+ years in a Technical Lead role.
• Strong expertise in Salesforce platform development, architecture, integrations, DevOps, and Agile delivery, Salesforce Sales Cloud, Service Cloud and Experience Cloud
• Able to lead team effectively in an onsite-offshore 24x7 model.
• Good SF AI knowledge and can bring about productivity improvements using AI.
• Strong expertise in:
• Apex Classes and Triggers
• Lightning Web Components (LWC)
• Aura Components
• Visualforce
• SOQL/SOSL
• Experience with Salesforce APIs, REST/SOAP Web Services, Platform Events, and Integrations.
• Experience integrating Salesforce with enterprise applications such as DocuSign, Conga, Outlook, MuleSoft, ERP, and other third-party
• Knowledge of Salesforce Security Model, Sharing Rules, Profiles, Permission Sets, and Governance Limits
• DevOps experience with GitLab, Salesforce DX (SFDX), and Copado CI/CD pipelines
• Drive solution architecture, code quality, release governance, and technical best practices through design reviews, mentoring, and oversight of development activities.
• Lead the resolution of complex production issues, perform root cause analysis, and guide long-term corrective actions.

Roles & Responsibilities

• Provide technical leadership for Salesforce AMS support, maintenance, and enhancement initiatives, ensuring platform stability, scalability, and performance.
• Manage team effectively in an onsite-offshore 24x7 model.
• Ensure SLA compliance, and handle critical escalations.
• Act as the backup to the Support Lead, supporting operational governance, stakeholder communication, and critical incident management.
• Collaborate closely with business, support, and development teams as a trusted technical advisor, driving continuous improvement and strategic platform enhancements.
• Drive service excellence through effective stakeholder communication, operational governance, and continuous process improvements.
• Drive usage of AI for significant productivity gains.
• Lead war room discussions for high-priority issues and ensure timely resolution.

Generic Managerial Skills, If any

• Good command over English
• Abilit y to work in shifts
• Ability to work in 24x7 support environment

Salary Range: $135,000 - $143,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SP1

Location

Oakland, CA

Function

TECHNOLOGY

Role

Lead

ID

432410

Skills

Artificial Intelligence | DevOps | Apex

Salary Range

$135,000 - $143,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE