Salesforce E2 Engineer

Tata Consultancy Services; Oakland (CA); On-site; USD 110,000 - 116,000; Full time

Benefits offered by this job

Discretionary incentive

Medical coverage

Parental leaves

Commuter benefits

Training reimbursement

Vacation & holidays

401K plan

Performance bonus

Job summary

Tata Consultancy Services is seeking a Salesforce professional with 4 to 8 years of experience in application support, administration and development in the Oakland area. The role covers L2/L3 support, configuration, and hands-on development across Sales Cloud, Service Cloud, Apex, LWC, Visualforce, and APIs.

You will manage incidents, SLAs, and continuous improvement while collaborating with global teams. Must have Salesforce Admin/Developer certifications and be able to work in shifts.

Qualifications

• 4 to 8 years of Salesforce app support, administration, and development.
• Salesforce Admin and Developer certifications.
• The role combines L2/L3 support responsibilities with hands-on Salesforce development.
• Technical skills include Sales Cloud, Service Cloud, Apex, LWC, Aura, Visualforce, SOQL/SOSL.

Responsibilities

• Analyze business requirements, support requests, and backlog items, delivering scalable Salesforce solutions through configuration and development.
• Manage incidents, service requests, enhancements, and defects in line with SLAs, perform root cause analysis, and drive continuous improvement.
• Support testing, releases, platform maintenance, and collaborate with global teams to ensure reliable operations and business support.
• Flexible and able to work in 24x7 shifts as per roster.

Skills

Salesforce experience

L2/L3 support

Salesforce Admin cert

Salesforce Developer cert

Sales Cloud

Service Cloud

Apex

LWC

Aura

Visualforce

SOQL SOSL

Flow/Automation

Security model

APIs REST/SOAP

Data tools

Git version control

Copado CI/CD

Education

Bachelor of Computer Science

Tools

Lightning Web Components (LWC)

Aura Components

Visualforce

Job description

• 4 to 8 years of Salesforce application support, administration, and development experience.
• Salesforce Admin and Developer certifications
• The role combines L2/L3 support responsibilities with hands-on Salesforce development
• Technical skills needed are
• Salesforce Sales Cloud and Service Cloud
• Apex Classes and Triggers
• Visualforce
• SOQL and SOSL
• Flow Builder and Process Automation
• Salesforce Security Model
• REST and SOAP APIs
• Data Loader and Workbench
• Reports and Dashboards
• Jira and Agile Methodologies
• Git-based Version Control
• CI/CD concepts and deployment processes using Copado
• Analyze business requirements, support requests, and backlog items, delivering scalable Salesforce solutions through configuration and development.
• Manage incidents, service requests, enhancements, and defects in line with SLAs, perform root cause analysis, and drive continuous improvement.
• Support testing, releases, platform maintenance, and collaborate with global teams to ensure reliable operations and business support.
• Flexible and able to work in 24x7 shifts as per roster

Job Description

Must Have Technical/Functional Skills

• 4 to 8 years of Salesforce application support, administration, and development experience.
• Salesforce Admin and Developer certifications
• The role combines L2/L3 support responsibilities with hands-on Salesforce development
• Technical skills needed are
• Salesforce Sales Cloud and Service Cloud
• Apex Classes and Triggers
• Lightning Web Components (LWC)
• Aura Components
• Visualforce
• SOQL and SOSL
• Flow Builder and Process Automation
• Salesforce Security Model
• REST and SOAP APIs
• Data Loader and Workbench
• Reports and Dashboards
• Jira and Agile Methodologies
• Git-based Version Control
• CI/CD concepts and deployment processes using Copado

Roles & Responsibilities

• Analyze business requirements, support requests, and backlog items, delivering scalable Salesforce solutions through configuration and development.
• Manage incidents, service requests, enhancements, and defects in line with SLAs, perform root cause analysis, and drive continuous improvement.
• Support testing, releases, platform maintenance, and collaborate with global teams to ensure reliable operations and business support.
• Flexible and able to work in 24x7 shifts as per roster

Generic Managerial Skills, If any

• Good command over English
• Ability to work in shifts
• Ability to work in 24x7 support environment

Salary Range: $110,000 - $116,000 a year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE