Salesforce Architect - Genesys Cloud CX

Innovatix Technology Partners; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Innovatix Technology Partners is seeking a highly experienced Salesforce Architect for a remote, 12-month engagement in the United States. The role requires 10+ years of Salesforce platform experience and 3+ years in Salesforce Architecture, with hands-on work on Genesys Cloud CX integrations and Service Cloud implementations.

Responsibilities include designing scalable enterprise solutions, defining architecture across Sales, Service, Experience, and Financial Services Clouds, leading

Qualifications

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Responsibilities

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Establish Salesforce development standards and best practices.
• Perform architecture reviews, code reviews, and security assessments.
• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
• Build reusable Lightning Components and enterprise frameworks.
• Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
• Optimize application performance while adhering to Salesforce governor limits.
• Design secure Salesforce data models and sharing architectures.
• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
• <ul><li>Screen Pop</li><li>Click-to-Dial</li><li>Automatic Call Distribution (ACD)</li><li>Skill-Based Routing</li><li>Agent Presence Synchronization</li><li>Call Logging</li><li>Interaction History</li><li>Call Recording Integration</li></ul>
• Configure Omni-Channel routing between Salesforce and Genesys.
• Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.
• Integrate IVR workflows with Salesforce Service Cloud.

Skills

Salesforce architecture

Apex & LWC development

Genesys integration

Service Cloud expertise

Stakeholder management

Governor limits optimization

Education

Bachelor's degree in Computer Science or related field

Tools

Genesys Cloud CX

Job description

Location: Remote

Duration: 12 Months

Required Qualifications:

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Key Responsibilities:

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Establish Salesforce development standards and best practices.
• Perform architecture reviews, code reviews, and security assessments.
• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
• Build reusable Lightning Components and enterprise frameworks.
• Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
• Optimize application performance while adhering to Salesforce governor limits.
• Design secure Salesforce data models and sharing architectures.
• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
  • Screen Pop
  • Click-to-Dial
  • Automatic Call Distribution (ACD)
  • Skill-Based Routing
  • Agent Presence Synchronization
  • Call Logging
  • Interaction History
  • Call Recording Integration
• Configure Omni-Channel routing between Salesforce and Genesys.
• Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.
• Integrate IVR workflows with Salesforce Service Cloud.