Salesforce Architect (Genesys Cloud CX)

ZealHire Inc.; Dallas (TX); Sur place; USD 140 000 - 200 000; Plein temps

Résumé du poste

ZealHire Inc. seeks an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation.

The role, based in Dallas, TX, focuses on designing scalable Salesforce solutions, integrating with Genesys Cloud Contact Center, and leading architecture discussions for enterprise-grade customer service platforms. The ideal candidate will mentor development teams, deliver comprehensive design artifacts, and drive modernization

Qualifications

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Responsabilités

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Salesforce Clouds.
• Lead architecture reviews, governance and design documentation (HLD/LLD).
• Establish development standards and best practices.
• Lead integration with Genesys Cloud CX / Genesys Engage (Screen Pop, ACD, routing, logs).
• Configure Omni-Channel routing between Salesforce and Genesys.
• Develop using Apex, LWC, Visualforce; implement Batch Apex and scheduled jobs.
• Ensure security, governor limits, and robust data models.

Connaissances

Communication

Stakeholder management

Genesys Cloud CX integration

Formation

Bachelor's degree in Computer Science or related field

Outils

Salesforce

Apex

Lightning Web Components

SOQL / SOSL

Visualforce

Description du poste

Experience: 10+ Years

Employment Type: 12 Months Contract (Ex-Genesys highly preferred)

Visa: USC, GC ( with PP number)

LinkedIn should match resume and should have proper connection, photo and created before 2021

References with LinkedIn

Required Qualifications:

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Job Summary:

We are seeking an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation. The ideal candidate will be responsible for designing scalable Salesforce solutions, integrating Salesforce with Genesys Cloud Contact Center, leading architecture discussions, mentoring development teams, and delivering enterprise-grade customer service platforms.

The candidate should possess extensive experience in Salesforce architecture, Apex development, Lightning Web Components, enterprise integrations, DevOps, and contact center modernization initiatives.

Key Responsibilities:

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Establish Salesforce development standards and best practices.
• Perform architecture reviews, code reviews, and security assessments.
• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
• Build reusable Lightning Components and enterprise frameworks.
• Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
• Optimize application performance while adhering to Salesforce governor limits.
• Design secure Salesforce data models and sharing architectures.
• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
  • Screen Pop
  • Click-to-Dial
  • Automatic Call Distribution (ACD)
  • Skill-Based Routing
  • Agent Presence Synchronization
  • Call Logging
  • Interaction History
  • Call Recording Integration
• Configure Omni-Channel routing between Salesforce and Genesys.
• Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.
• Integrate IVR workflows with Salesforce Service Cloud.

Pre-Screening Questions (needed with submission )

Q1: Does candidate have hands-on experience designing and implementing telephony integrations using Salesforce Open CTI with Genesys Cloud CX?

Q2: Have candidates configured and aligned Omni-Channel routing and agent presence synchronization between Salesforce Service Cloud and Genesys?

Q3: Does candidate have direct experience developing custom, scalable enterprise frameworks using Lightning Web Components (LWC) and asynchronous Apex (Batch/Queueable) within Salesforce?

Q4: Have candidate integrated Genesys IVR workflows with Salesforce Service Cloud to automate features like Screen Pop, Automatic Call Distribution (ACD), and interaction history logging?

$000,000 – $000,000 Salary range is not shown on the candidate portal