Salesforce Lead — Enterprise Platform & Integrations

Hitachi Digital Services, LLC; Massachusetts; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Hitachi Digital Services, LLC in Boston, MA is seeking an experienced Enterprise Applications leader to own Salesforce platform architecture, manage integrations, and guide cross‑functional teams across Sales Cloud, Service Cloud, and Experience Cloud.

You will troubleshoot production issues, perform root‑cause analysis, assess Salesforce release impacts, and maintain runbooks, inventory, and documentation to ensure ongoing platform health.

Qualifications

• 8+ years of hands-on Salesforce experience with demonstrated technical leadership in enterprise environments.
• Deep knowledge of Salesforce APIs, REST/SOAP services, Apex, Flow, data models, and enterprise integration frameworks.
• Experience reviewing solution designs, architecture, production support issues, and technical implementation approaches.

Responsibilities

• Act as the primary technical lead and escalation point for Salesforce and all boundary applications within the managed services environment.
• Provide technical leadership across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud/Account Engagement, CPQ/Revenue Cloud, Data Cloud, and related integrations.
• Troubleshoot complex production issues, perform technical triage, identify root causes, and coordinate with internal teams, vendors, and SMEs through resolution.
• Assess the impact of Salesforce releases, managed package updates, application upgrades, and integration changes across the ecosystem.
• Maintain application inventories, integration documentation, dependency maps, runbooks, and support knowledge bases.
• Develop working knowledge of integrated platforms including Gainsight, ZoomInfo, HubSpot, Profound, Qualified, Everstage, AEM, Synthesia, Cvent, Salesloft, Qualtrics, Qvidian, and Google Analytics.
• Serve as a trusted advisor to business and technology stakeholders, providing guidance on incidents, risks, enhancements, dependencies, and platform health.

Skills

Leadership

Stakeholder management

Communication

Problem solving

Cross-functional collaboration

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

CPQ/Revenue Cloud

Apex

Flow

REST APIs

SOAP APIs

Data Cloud

Integrations

Gainsight

HubSpot

Google Analytics

Job description

Hitachi Digital Services, LLC in Boston, MA is seeking an experienced Enterprise Applications leader to own Salesforce platform architecture, manage integrations, and guide cross‑functional teams across Sales Cloud, Service Cloud, and Experience Cloud.

You will troubleshoot production issues, perform root‑cause analysis, assess Salesforce release impacts, and maintain runbooks, inventory, and documentation to ensure ongoing platform health.