Sales Team Lead | Growth, Training & Service Excellence

Steve Madden; National Harbor (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision benefits

401K with company match

Paid time off

Employee discount

Tuition Reimbursement

Career growth

Employee Referral Program

Job summary

Steve Madden is seeking a Sales Supervisor to lead and elevate the performance of the store team while ensuring exceptional customer service. You will train staff, drive sales, and coordinate daily operations under the Store Manager’s guidance.

The role requires strong communication, organizational abilities, and flexibility to work retail hours, including weekends and holidays. Join a dynamic team focused on growth and results.

Qualifications

• Minimum 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Organizational skills

Team-building

Verbal and written communication

Flexible scheduling

Education

High school diploma or equivalent

Job description

Steve Madden is seeking a Sales Supervisor to lead and elevate the performance of the store team while ensuring exceptional customer service. You will train staff, drive sales, and coordinate daily operations under the Store Manager’s guidance.

The role requires strong communication, organizational abilities, and flexibility to work retail hours, including weekends and holidays. Join a dynamic team focused on growth and results.