Retail Sales Supervisor - Lead Team to Drive Growth

Steve Madden; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with match

Paid time off

Job summary

Steve Madden in Miami is seeking a Sales Supervisor (FT) to support store leadership, drive sales, and deliver exceptional customer service. You will mentor a dynamic retail team and coordinate daily store operations.

This role requires 2–3 years retail experience, strong communication, and flexible scheduling including weekends and holidays. Join a fast-paced brand focused on growth, sustainability, and employee development.

Qualifications

• Minimum of 2–3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Team leadership

Customer service

Communication

Organizational skills

Retail operations

Education

High school diploma or equivalent

Job description

Steve Madden in Miami is seeking a Sales Supervisor (FT) to support store leadership, drive sales, and deliver exceptional customer service. You will mentor a dynamic retail team and coordinate daily store operations.

This role requires 2–3 years retail experience, strong communication, and flexible scheduling including weekends and holidays. Join a fast-paced brand focused on growth, sustainability, and employee development.