Sales Team Lead - Growth, Training & Service

Steve Madden; Milpitas (CA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Accounts

Life insurance

Disability benefits

401K with company match

Paid time off

Virtual health care

Employee discount 50%

Family discount 40%

Discount events

Free shoes

Employee assistance program

Tuition reimbursement

Career growth

Employee referral program

Job summary

Steve Madden is seeking a Sales Supervisor (F/T) in Milpitas, CA. The role supports management, leads a sales team, and ensures exceptional customer service while handling store operations and merchandising. The position requires 2-3 years of retail experience and a flexible schedule including weekends and holidays.

The successful candidate will train staff, coordinate resources, and act as a liaison with management and customers to achieve business goals.

Qualifications

• Minimum 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Retail leadership

Customer service

Team building

Communication

Schedule flexibility

Education

High school diploma or equivalent

Job description

Steve Madden is seeking a Sales Supervisor (F/T) in Milpitas, CA. The role supports management, leads a sales team, and ensures exceptional customer service while handling store operations and merchandising. The position requires 2-3 years of retail experience and a flexible schedule including weekends and holidays.

The successful candidate will train staff, coordinate resources, and act as a liaison with management and customers to achieve business goals.