Retail Sales Supervisor — Lead, Train & Elevate Service

Steve Madden; Brea (CA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Disability benefits

401K with match

Paid time off

Virtual health care

Employee discount

Tuition reimbursement

Career growth

Referral program

Free shoes

Job summary

Steve Madden is seeking a full-time Sales Supervisor in California to lead a busy retail team and ensure exceptional customer service. You will drive sales, coach staff, and coordinate store operations while maintaining standards and brand presentation.

The role requires a 2–3 year retail background, strong communication, and a flexible schedule to cover day, evening, weekends, and holidays. Join a dynamic fashion team with growth opportunities.

Qualifications

• Minimum 2–3 years of retail experience.
• Strong organizational and coordination abilities.
• Excellent team-building skills.
• Strong verbal and written communication.
• Flexible schedule including day/evening/weekends/holidays.

Responsibilities

• Lead and motivate the team to meet sales targets and deliver customer service.
• Assist in training and developing a successful sales team.
• Ensure customer service initiatives address issues quickly and courteously.
• Act as liaison between customers, sales associates, and management.
• Communicate effectively with customers, team, management, and stakeholders.
• Assist store operations including floor moves, merchandising, and inventory returns.
• Be flexible and occasionally perform duties outside of your role.

Skills

Retail experience

Organizational skills

Team-building

Verbal & written communication

Flexible schedule

Education

High school diploma

Job description

Steve Madden is seeking a full-time Sales Supervisor in California to lead a busy retail team and ensure exceptional customer service. You will drive sales, coach staff, and coordinate store operations while maintaining standards and brand presentation.

The role requires a 2–3 year retail background, strong communication, and a flexible schedule to cover day, evening, weekends, and holidays. Join a dynamic fashion team with growth opportunities.