Sales Team Lead: Coaching & Customer Experience

Brobston Group; Monroe (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Brobston Group is seeking a Selling Supervisor to lead and support a sales team, aiming to deliver an excellent customer experience and meet business objectives. You will coach staff, monitor sales performance, and support daily store operations, including cash handling and register accuracy, while ensuring smooth merchandising and inventory control.

Ideal candidates have retail supervisory experience, strong communication and people skills, and the ability to work a flexible schedule on the

Qualifications

• Retail supervisory or similar industry experience.
• Strong communication, relationship-building, business acumen, planning and time-management skills.
• Ability to work a flexible schedule, operate a register, and stay active on the sales floor.

Responsibilities

• Coach, develop, and motivate team while setting goals and monitoring KPIs.
• Model effective selling behaviors and build customer loyalty through clienteling strategies.
• Support customer issue resolution, sales events, merchandising, inventory control, and store productivity.
• Supervise cash handling and register balancing, and support recruitment, training, and compliance.

Skills

Coaching

Sales targets

Customer experience

Communication

Relationship building

Business acumen

Planning

Time management

Flex schedule

Register operation

Job description

Brobston Group is seeking a Selling Supervisor to lead and support a sales team, aiming to deliver an excellent customer experience and meet business objectives. You will coach staff, monitor sales performance, and support daily store operations, including cash handling and register accuracy, while ensuring smooth merchandising and inventory control.

Ideal candidates have retail supervisory experience, strong communication and people skills, and the ability to work a flexible schedule on the