Store Team Leader & Customer Experience Coach

Brobston Group LLC; Washington (District of Columbia); On-site; USD 48,000 - 72,000; Full time

Job summary

Brobston Group LLC is seeking an Assistant Store Manager to support the Store Manager in reaching sales and service targets while upholding company standards.

You will lead a professional team, supervise weekly objectives, coach staff, ensure compelling visual merchandising, and collaborate with HR and store support. This role requires flexible availability including nights, weekends, and holidays with strong communication and clienteling skills.

Qualifications

• Strong leadership and coaching skills.
• Exceptional customer service and clienteling abilities.
• Professional verbal and written communication skills.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Support Store Manager in leading and developing a professional store team
• Establish weekly and monthly objectives and track team performance
• Coach and motivate employees to deliver exceptional customer service and clienteling
• Ensure merchandise is properly and attractively displayed per visual guidelines
• Collaborate with training, HR, and store support departments to utilize company resources
• Perform other duties as assigned by the Store Manager

Skills

Leadership

Coaching

Customer service

Communication

Clienteling

Job description

Brobston Group LLC is seeking an Assistant Store Manager to support the Store Manager in reaching sales and service targets while upholding company standards.

You will lead a professional team, supervise weekly objectives, coach staff, ensure compelling visual merchandising, and collaborate with HR and store support. This role requires flexible availability including nights, weekends, and holidays with strong communication and clienteling skills.