Retail Sales Supervisor & Coach

Brobston Group; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Brobston Group is seeking a Selling Supervisor to support the store leadership team in executing business plans and achieving sales goals. This role coaches and develops the sales team, drives customer satisfaction, and spends about half of the time selling.

You will monitor KPIs, coach staff, manage clienteling, assist with promotions, and contribute to recruitment as needed. This position requires flexibility to work days, evenings, weekends, and occasional overnight shifts.

Qualifications

• Retail supervisory experience or similar industry experience.
• Strong leadership, communication, planning, prioritization, and time-management skills.
• Business acumen and the ability to build positive relationships with customers, managers, and coworkers.
• Ability to work a flexible schedule, including days, evenings, weekends, and occasional overnight shifts.
• Ability to stand and move for extended periods, operate a register, and lift or climb as required.

Responsibilities

• Coach, mentor, and develop team members while fostering collaboration and providing feedback.
• Monitor sales targets, KPIs, and performance metrics, and communicate results and strategies to the team.
• Model effective selling behaviors, build customer loyalty through clienteling, and support promotional activities.
• Support customer concerns, merchandising needs, inventory control, and store productivity.
• Supervise cash transactions, deposits, and register balancing, and ensure compliance with company policies and safety requirements.
• Participate in recruitment and interviews as needed.

Skills

Leadership

Communication

Planning

Time management

Customer relations

Flexibility

Job description

Brobston Group is seeking a Selling Supervisor to support the store leadership team in executing business plans and achieving sales goals. This role coaches and develops the sales team, drives customer satisfaction, and spends about half of the time selling.

You will monitor KPIs, coach staff, manage clienteling, assist with promotions, and contribute to recruitment as needed. This position requires flexibility to work days, evenings, weekends, and occasional overnight shifts.