Sales Support Team Lead – Customer Experience & Ops

TD Williamson; Tulsa (OK); On-site; USD 80,000 - 110,000; Full time

Job summary

TD Williamson is seeking a Sales Support Team Leader to drive exceptional customer experience. You will recruit, supervise and coach ISRs, ensuring accurate quotations, order processing and timely delivery while aligning with company goals.

Lead performance management, mentor staff, and promote continuous improvement through data-driven insights and cross‑functional collaboration with Sales Leadership, Legal, and Quality teams.

Qualifications

• Bachelor's degree required, preferably in engineering, business, or sales.
• Minimum five years of supervisory experience in the oil and gas pipeline industry preferred.
• Strong organizational and resource management skills.
• Proven leadership and ability to guide teams to success.
• Excellent communication and relationship-building abilities.

Responsibilities

• Lead and develop Sales Support Representatives to meet goals.
• Administer performance evaluations and coaching.
• Ensure high-quality quotes, order fulfillment, and timely delivery of products and services.
• Analyze KPIs via dashboards and present findings to Leadership.

Skills

Interpersonal skills

Customer service

English language

Leadership

Education

Bachelor's Degree

Tools

MS Excel

CRM/ERP

Job description

TD Williamson is seeking a Sales Support Team Leader to drive exceptional customer experience. You will recruit, supervise and coach ISRs, ensuring accurate quotations, order processing and timely delivery while aligning with company goals.

Lead performance management, mentor staff, and promote continuous improvement through data-driven insights and cross‑functional collaboration with Sales Leadership, Legal, and Quality teams.