Sales Support Team Lead: Customer Excellence

01 TDW (US), Inc.; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

01 TDW (US), Inc. is seeking a Sales Support Team Leader to guide a team of Sales Support Representatives dedicated to delivering exceptional customer experiences in the oil and gas pipeline sector.

In this role you will recruit, coach, and develop high-performing ISRs, oversee quotes and orders, analyze KPIs via dashboards, and partner with Sales Leadership, Legal, and Quality to manage contractual obligations and risks.

Qualifications

• Bachelor’s Degree required, with a preference for Engineering, Business Management, or Sales/Commercial disciplines preferred.
• Minimum of five years in a supervisory capacity in the oil and gas pipeline industry preferred.
• Exceptional organizational skills, with a proven ability to manage time and allocate resources effectively.
• Demonstrated leadership capabilities, with a track record of inspiring and guiding teams to success.
• Strong commercial acumen and interpersonal skills, adept at building relationships and navigating complex customer interactions.
• Thrives in a fast-paced, dynamic environment with the agility to adapt to shifting priorities.

Responsibilities

• Lead a high-performing sales support team with coaching and development.
• Ensure quotes, orders, and deliveries meet customer requirements.
• Provide KPI dashboards and performance insights for leadership.
• Maintain product knowledge and collaborate with cross-functional teams.

Skills

Leadership

Customer service

MS Excel

CRM/ERP

English proficiency

Education

Bachelor’s Degree

Tools

CRM Software

ERP Software

Job description

01 TDW (US), Inc. is seeking a Sales Support Team Leader to guide a team of Sales Support Representatives dedicated to delivering exceptional customer experiences in the oil and gas pipeline sector.

In this role you will recruit, coach, and develop high-performing ISRs, oversee quotes and orders, analyze KPIs via dashboards, and partner with Sales Leadership, Legal, and Quality to manage contractual obligations and risks.