Sales Support Team Lead - Pipeline Solutions

TDW

Tulsa (OK)

On-site

USD 65,000 - 95,000

Full time

2 days ago

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Job summary

TDW is seeking a Sales Support Team Lead in Tulsa, OK to oversee a team of Sales Support Representatives (ISRs) and drive exceptional customer service. You will recruit, coach, and develop staff while ensuring accurate quotes, order processing, and timely delivery tailored to client needs.

Ideal candidates will have a Bachelor's degree, 5+ years in a supervisory role within oil and gas pipelines, and strong Excel/CRM proficiency.

Qualifications

Bachelor's Degree required, with a preference for Engineering, Business Management, or Sales/Commercial disciplines preferred.
Minimum of five years in a supervisory capacity in the oil and gas pipeline industry preferred.
Exceptional organizational skills, with a proven ability to manage time and allocate resources effectively.
Demonstrated leadership capabilities, with a track record of inspiring and guiding teams to success.
Strong commercial acumen and interpersonal skills, adept at building relationships and navigating complex customer interactions.
Thrives in a fast-paced, dynamic environment with the agility to adapt to shifting priorities.

Responsibilities

Lead a team of Sales Support Representatives dedicated to fostering an exceptional customer experience.
Recruit, supervise, evaluate, inspire, and cultivate a high-performing team to ensure alignment with organizational goals and objectives.
Administers performance evaluations in accordance with the company's Performance Management Program, delivering objective, constructive feedback on employee performance, identifying training needs, highlighting areas for growth, and assessing potential for advancement within the organization.
Designs and implements individualized development plans through consistent coaching, mentorship, and cross-training initiatives.
Fosters a collaborative and dynamic team culture to sustain elevated performance levels.
Champions the continuous improvement framework within the sales support representative team to enhance operational efficiency and effectiveness.
Ensures the sales support team proactively meets customer expectations through professional correspondence, comprehensive quotations, precise order fulfillment, and timely delivery of products and services tailored to client specifications.
Establishes and enforces quoting and order processing standards to deliver a consistent, exceptional customer experience while maintaining team adherence to these protocols.
Conducts regular audits of completed ISR activities to verify accuracy, responsiveness, and alignment with service excellence benchmarks.
Provides accurate and timely analysis of key performance indicators (KPIs) via dashboards to reinforce the company's customer service vision and uphold efficient, high-quality service delivery.
Performs periodic process audits and drives actionable improvements to optimize workflows.
Compiles and presents financial and sales performance data to Business Unit leadership and internal stakeholders with clarity and precision.
Maintains a deep understanding of TDW Western Hemisphere product offerings, technologies, performance specifications, limitations, and applications.
Promotes continuous improvement across processes, team performance, customer responsiveness, interdepartmental relationships, and communication strategies.