Sales Support Leader - Growth & Strategy

TestEquity LLC; Schaumburg (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

TestEquity LLC seeks a Sales Support Manager to lead a team of sales support Supervisors and Customer Service Representatives across its business segments. You will oversee strategically priced quotes, customer communications, and ERP order placement while driving sales growth and identifying new opportunities.

A fast-paced role requires urgency, leadership, and a sales-driven mindset. The role partners with internal departments and external sales leaders to align strategies, optimize

Qualifications

• Minimum 4 years in T&M or EPS products and applications.
• Minimum 5 years in a progressive leadership position.
• Proficient with MS Office and ERP/CRM systems; Infor CSD experience is a plus.
• Strong communication skills and a passion for understanding customer needs.

Responsibilities

• Provide exceptional sales support leadership for TestEquity's business customers.
• Monitor KPIs and adjust staffing to meet SLAs.
• Hold team accountable to established service metrics.
• Collaborate with internal and external leaders to improve processes and opportunities.
• Support ERP system and resources to resolve issues and boost team productivity.
• Drive account growth and contribute to revenue through strategic partnerships.

Skills

Leadership

Sales support

ERP systems

Customer service

Communication

Education

Bachelor's degree

Tools

MS Office

ERP/CRM systems

Infor CSD

Job description

TestEquity LLC seeks a Sales Support Manager to lead a team of sales support Supervisors and Customer Service Representatives across its business segments. You will oversee strategically priced quotes, customer communications, and ERP order placement while driving sales growth and identifying new opportunities.

A fast-paced role requires urgency, leadership, and a sales-driven mindset. The role partners with internal departments and external sales leaders to align strategies, optimize