Customer Service Team Lead – Oil & Gas Solutions

T.D. Williamson, Inc.; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

T. D. Williamson, Inc.

is seeking a Supervisor, Customer Service to lead a high-performing Sales Support team in Tulsa, OK. You will drive exceptional customer experiences, oversee quotes and orders, and ensure timely delivery while maintaining service excellence standards. The role requires a hands-on leader with strong communication, CRM/ERP proficiency, and the ability to manage multiple tasks in a fast-paced oil and gas environment.

Qualifications

• Bachelor’s Degree required, with a preference for Engineering, Business Management, or Sales/Commercial disciplines preferred.
• Minimum of five years in a supervisory capacity in the oil and gas pipeline industry preferred.
• Exceptional organizational skills, with a proven ability to manage time and allocate resources effectively.

Responsibilities

• Lead a team of Sales Support Representatives to ensure an exceptional customer experience.
• Administers performance evaluations, develops staff, and coordinates training and cross-training.
• Oversee quoting, order processing, and timely delivery of products and services tailored to client specifications.
• Provide KPI analysis via dashboards and present data to leadership.
• Collaborate with Sales Leadership, Legal Counsel, and Quality and HSE Departments to address contractual obligations and mitigate risks.

Skills

Team leadership

Customer service

Communication

Excel

CRM/ERP database

English language

Education

Bachelor’s degree

Tools

MS Excel

CRM/ERP software

Job description

T. D. Williamson, Inc.

is seeking a Supervisor, Customer Service to lead a high-performing Sales Support team in Tulsa, OK. You will drive exceptional customer experiences, oversee quotes and orders, and ensure timely delivery while maintaining service excellence standards. The role requires a hands-on leader with strong communication, CRM/ERP proficiency, and the ability to manage multiple tasks in a fast-paced oil and gas environment.