Sales Support Specialist: Order Entry & Customer Care

InCord; Colchester (CT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401(k) Plan with Company Match

Paid Time Off

Tuition Reimbursement

Wellness Workshops

Job summary

InCord is seeking a detail-oriented Sales Support Clerk to provide administrative support to our Sales Managers and Coordinators, delivering frontline customer service and ensuring accurate order processing.

You will handle data entry, order confirmations, sample requests, and coordination with production, purchasing, and tech support while maintaining timely communication with customers. This is a full-time position in Colchester, CT.

Qualifications

• High school diploma or GED preferred.
• Proven customer support experience.
• Good computer and keyboard skills.
• Excellent communication skills; good written and verbal English.
• Good understanding of simple math; conversions, counting, measuring, units of measure, basic geometry.

Responsibilities

• Sales Order Data Entry, preparing paperwork for production (printing paperwork & labels), electronic filing purchase order, correspondence, drawings, etc. related to sales order.
• Communicating order confirmation with customer and sales manager in a timely fashion
• Follow up on pending purchase orders and request payment from prepay customers.
• Provide phone and email support for customer service. Reply promptly to inquiries for projected ship dates, tracking information, change order request.
• Manage change orders, request for rush orders, change in ship to address, shipping instructions, substitutions.
• Ordering Sample packages and processing sample request from marketing.
• Gain Product Knowledge through interaction with sales, production, purchasing & tech support.
• Understanding of divisions netting products, hardware & general installation. Master reading of drawings, BOM’s and production steps.
• Back-up for incoming calls and covering breaks/lunches to maintain uninterrupted phone coverage.
• Prioritize day to day work to meet deadlines and keep workflow consistent to production.

Skills

Customer support

Communication

Computer skills

English proficiency

Education

High school diploma or GED

Job description

InCord is seeking a detail-oriented Sales Support Clerk to provide administrative support to our Sales Managers and Coordinators, delivering frontline customer service and ensuring accurate order processing.

You will handle data entry, order confirmations, sample requests, and coordination with production, purchasing, and tech support while maintaining timely communication with customers. This is a full-time position in Colchester, CT.