Sales Support Specialist: Orders & Customer Care

Transformright LLC; Littleton (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A dynamic sales organization in Littleton, MA is seeking a self-starter to provide administrative support and customer service. The role includes processing orders, answering inquiries, and collaborating with the sales team. The ideal candidate has over 2 years of experience in a sales-related role and is proficient in Microsoft Office and CRM software. This position offers an opportunity to grow within a supportive team environment.

Qualifications

• At least 2+ years experience in a sales, account manager or sales support role.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite and CRM software.

Responsibilities

• Answer incoming sales calls and address customer inquiries.
• Accurately enter and maintain data in CRM and order management systems.
• Process customer orders from initiation to fulfillment.
• Make outbound sales calls to potential and existing customers.
• Collaborate with the sales team to follow up on leads.
• Provide exceptional customer service and resolve issues.
• Prepare reports on sales activities and customer interactions.
• Support administrative tasks as needed.

Skills

Strong verbal and written communication skills

Customer service

Data entry

Sales support

Tools

Microsoft Office Suite

CRM software

Job description

A dynamic sales organization in Littleton, MA is seeking a self-starter to provide administrative support and customer service. The role includes processing orders, answering inquiries, and collaborating with the sales team. The ideal candidate has over 2 years of experience in a sales-related role and is proficient in Microsoft Office and CRM software. This position offers an opportunity to grow within a supportive team environment.