Sales Operations & Projects Coordinator

InCord; Colchester (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(K) Plan with a company match

Paid Time Off

Tuition Reimbursement

Medical, Dental, and Vision Benefits

Free Disability and Life Insurance

Profit-Sharing

Wellness Workshops

Volunteers and Community OutreachOp

Growth Opportunities

Rewarding and Fun Work Environment

Job summary

InCord is seeking a detail-oriented Sales Coordinator to support the Sales Manager and manage day-to-day customer service tasks. You will act as a bridge between Sales, Production, Purchasing, and Technical Support to ensure smooth project execution and exceptional customer experience.

Ideal candidates are organized, with 1–2 years of customer service experience, strong accounting skills, and proficiency with CRM systems.

Qualifications

• 1-2 years of proven customer service support experience.
• Strong accounting skills.
• Familiarity with CRM systems and practices.
• Ability to read drawings and create simple BOMs.
• Excellent written and spoken English.
• Ability to multi-task, prioritize, and manage time effectively.
• Proactive responder.
• Good organizational and administrative skills.

Responsibilities

• Provide inside support for the Sales Manager.
• Inform lead-times, material availability, inventory shortage dates, and special purchasing requirements.
• Review with manager any complaints, missing items, late shipments, change orders, or customer dissatisfaction.
• Review major projects with inside team and communicate questions or recommendations to manager.
• Exercise independent judgment regarding sales matters.
• Verify orders for accuracy before Sales Order Entry and confirm payment terms.
• Assist Sales Clerk data entry to reduce errors and forward incomplete orders.
• Read drawings, understand BOMs, and follow production steps.
• Support customer service with quotes and inquiries, especially when the Sales Manager isn’t available.
• Initiate ISO9001 documentation when necessary.
• Proceed with clerk duties to manage order overload when needed.
• Coordinate with production and other divisions on lead-times and rush orders.
• Assist with quoting, sending samples, and general customer service.
• Performs other duties as assigned.

Skills

Customer service

CRM familiarity

Communication skills

Time management

Multi-tasking

Attention to detail

Organizational skills

Administrative skills

Accounting skills

Phone handling

Reading drawings

Proactive responder

Education

High School diploma

AS Degree in business

Job description

InCord is seeking a detail-oriented Sales Coordinator to support the Sales Manager and manage day-to-day customer service tasks. You will act as a bridge between Sales, Production, Purchasing, and Technical Support to ensure smooth project execution and exceptional customer experience.

Ideal candidates are organized, with 1–2 years of customer service experience, strong accounting skills, and proficiency with CRM systems.