Global Sales Support & Order Entry Specialist

AppDirect, Inc; United States; On-site; USD 40,000 - 45,000; Full time

Job summary

AppDirect, Inc is seeking a detail-oriented administrative professional to support daily order management and data entry. You will log requests, manage quotes, and ensure accurate documentation across CRM and ticketing systems.

The role requires strong communication skills across email, chat, and phone, with the ability to work within SLA constraints and coordinate with multiple teams to maintain order lifecycle integrity. A focus on accuracy and process adherence is essential.

Qualifications

• Strong attention to detail with accurate data entry across systems.
• Ability to validate data accuracy in multiple platforms and reports.
• Proficiency with CRM and ticketing systems for real-time recordkeeping.
• Excellent written and verbal communication across channels (email, chat, phone).

Responsibilities

• Assist with daily order entry tasks and log requests accurately and timely.
• Use the ticketing system to manage incoming orders, quotes, and communications.
• Process standard quotes and admin docs as requested by stakeholders.
• Validate order packages for accuracy and proper authorization before submission.
• Submit orders to providers and confirm receipt.
• Maintain real-time updates in CRM and ticketing systems throughout the lifecycle.
• Follow protocols to report data discrepancies or issues to senior staff.
• Troubleshoot and resolve order issues to ensure successful processing.
• Provide light post-activation support for customer experience.

Skills

Data entry

Attention to detail

CRM proficiency

Multichannel communication

Team collaboration

Process adherence

Tools

CRM software

Ticketing system

Carrier portals

Job description

AppDirect, Inc is seeking a detail-oriented administrative professional to support daily order management and data entry. You will log requests, manage quotes, and ensure accurate documentation across CRM and ticketing systems.

The role requires strong communication skills across email, chat, and phone, with the ability to work within SLA constraints and coordinate with multiple teams to maintain order lifecycle integrity. A focus on accuracy and process adherence is essential.