Sales Coordinator

InCord; Colchester (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(K) Plan with a company match

Paid Time Off

Tuition Reimbursement

Medical, Dental, and Vision Benefits

Free Disability and Life Insurance

Profit-Sharing

Wellness Workshops

Volunteers and Community OutreachOp

Growth Opportunities

Rewarding and Fun Work Environment

Job summary

InCord is seeking a detail-oriented Sales Coordinator to support the Sales Manager and manage day-to-day customer service tasks. You will act as a bridge between Sales, Production, Purchasing, and Technical Support to ensure smooth project execution and exceptional customer experience.

Ideal candidates are organized, with 1–2 years of customer service experience, strong accounting skills, and proficiency with CRM systems.

Qualifications

• 1-2 years of proven customer service support experience.
• Strong accounting skills.
• Familiarity with CRM systems and practices.
• Ability to read drawings and create simple BOMs.
• Excellent written and spoken English.
• Ability to multi-task, prioritize, and manage time effectively.
• Proactive responder.
• Good organizational and administrative skills.

Responsibilities

• Provide inside support for the Sales Manager.
• Inform lead-times, material availability, inventory shortage dates, and special purchasing requirements.
• Review with manager any complaints, missing items, late shipments, change orders, or customer dissatisfaction.
• Review major projects with inside team and communicate questions or recommendations to manager.
• Exercise independent judgment regarding sales matters.
• Verify orders for accuracy before Sales Order Entry and confirm payment terms.
• Assist Sales Clerk data entry to reduce errors and forward incomplete orders.
• Read drawings, understand BOMs, and follow production steps.
• Support customer service with quotes and inquiries, especially when the Sales Manager isn’t available.
• Initiate ISO9001 documentation when necessary.
• Proceed with clerk duties to manage order overload when needed.
• Coordinate with production and other divisions on lead-times and rush orders.
• Assist with quoting, sending samples, and general customer service.
• Performs other duties as assigned.

Skills

Customer service

CRM familiarity

Communication skills

Time management

Multi-tasking

Attention to detail

Organizational skills

Administrative skills

Accounting skills

Phone handling

Reading drawings

Proactive responder

Education

High School diploma

AS Degree in business

Job description

Description

InCord has an opening for a detailed-oriented Sales Coordinator.

The Sales Coordinator will assist the Sales Manager and complete the day-to-day customer service responsibilities. In addition, the Sales Coordinator will act as an interdepartmental liaison with the Production, Purchasing, and Technical Support teams to successfully manage projects.

This position is ideal for a detail-oriented, results driven team player who thrives in a dynamic, continuously improving setting and takes pride in developing relationships and maintaining efficient systems of support for our most important asset – our highly-performing teams in Sales, Production., Purchasing and Technical Services. The successful candidate will play a key role in supporting departmental and company growth, operational excellence, and our commitment to delivering our products and services in a manner that goes above and beyond customer expectations.

InCord is the leading manufacturer in the safety netting industry. We are proud to have been named a Top Workplace in CT every year since 2011 by its employees. InCord also cares deeply about our planet. InCord is Green Business Platinum Certified.

Requirements

• Primary inside support for sales manager.
• Inform lead-times, material availability, inventory shortage dates, special purchasing requirements.
• Review with manager as needed-Complaints, missing items, late shipments, change orders, extreme customer dissatisfaction.
• Review major projects (project management) with inside team and communicate questions, concerns and/or recommendations to manager.
• Exercise independent judgement, discretion and decision making about matters of significance regarding sales.
• Review incoming orders for accuracy prior to Sales Order Entry. (Required drawings, special order material, special lead-time/shipping requirements, etc.) Verify terms of payment with accounting and/or note to request prepayment when necessary.
• Review Salesclerk Order Data Entry to reduce errors and forward incomplete orders for further processing.
• Strong Product Knowledge for division including netting products, hardware and general installation. Ability to read drawings, create simple drawings, BOM’s and follow production steps.
• Strong Customer Service and interaction with customers, providing quotes and answering questions or discussing complaints when sales manager isn’t available.
• Initiate ISO9001 documentation per procedures and complete when necessary.
• Perform duties of Clerk to manage overload of orders and during clerk’s time off.
• Ongoing communication with divisions assistant production manager to inform them of customer compliments & concerns, pending projects, manage lead-times for rush orders.
• Assisting Sales Manager with quoting, sending out samples, answering questions and general customer service.
• Performs other duties as assigned.

Skills & Qualifications

• Minimum High School Degree, AS Degree in business desired.
• 1-2 years of proven customer service support experience.
• Strong accounting skills
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent Communications skills; good written verbal English
• Ability to multi-task, prioritize, and manage time effectively.
• Positive can-do attitude.
• Accuracy and attention to detail.
• Good organizational skills.
• Good computer and keyboard skills.
• Good administrative skills.
• An ability to work under pressure and to meet deadlines.
• Proactive responder.

In return, we offer:

• 401(K) Plan with a company match
• Paid Time Off
• Tuition Reimbursement
• Medical, Dental, and Vision Benefits
• Free Disability and Life Insurance
• Profit-Sharing
• Wellness Workshops
• Volunteers and Community Outreach Opportunities
• Growth Opportunities
• Rewarding and Fun Work Environment

Work Location: On-site, Colchester, CT

International Cordage East, LTD (InCord) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law, an equal opportunity employer.