Sales Support Specialist - Data-Driven, Global Logistics

Jingdong Development France; United States; On-site; USD 71,000 - 86,000; Full time

Job summary

JINGDONG Logistics is seeking a Sales Support professional to enable end-to-end sales processes, ensure data integrity, and support contracts and billing in Fontana, CA. You will build dashboards and analyze data to drive efficiency and risk mitigation.

You will collaborate with sales, operations, warehouse, finance, and customer service to support account execution, renewals, and customer experience in a fast-paced logistics environment. Fluency in Mandarin and English is required.

Qualifications

• 1+ year of experience with 3PL warehousing operations.
• Extensive experience in supplier procurement, management, and assessment; strong negotiation and coordination skills.
• Experience collaborating with sales, operations, warehouse, finance, and customer service.
• Strong communication in Mandarin Chinese and English.

Responsibilities

• Enable end-to-end sales processes (contracts, billing, account management) with compliance and data integrity.
• Build integrated sales dashboards and perform multidimensional analyses to identify risks and optimize efficiency.
• Implement tiered lifecycle strategies to drive renewals, win-back campaigns, and customer engagement.
• Create SOPs and deliver system training; reduce operational exceptions through standardized practices.
• Monitor and mitigate risks and enforce compliance to safeguard profitability.

Skills

3PL warehousing

Supplier procurement

Negotiation skills

Cross-functional teamwork

Job description

JINGDONG Logistics is seeking a Sales Support professional to enable end-to-end sales processes, ensure data integrity, and support contracts and billing in Fontana, CA. You will build dashboards and analyze data to drive efficiency and risk mitigation.

You will collaborate with sales, operations, warehouse, finance, and customer service to support account execution, renewals, and customer experience in a fast-paced logistics environment. Fluency in Mandarin and English is required.