Sales Support Specialist

JD.COM; Fontana (CA); On-site; USD 60,000 - 120,000; Full time

Job summary

A leading logistics company is seeking a proactive Sales Support Representative in Fontana, CA. Ideal candidates should be bilingual in English and Mandarin, highly organized, and possess strong communication skills. The role involves supporting e-commerce sales activities, managing customer relationships, and collaborating across departments for operational excellence. This position offers full-time employment with a competitive pay range from $60,000 to $120,000 annually.

Qualifications

• Bilingual in English and Mandarin Chinese (verbal and written).
• Strong interpersonal and communication skills.
• Highly organized with attention to detail.
• Effective time management skills.

Responsibilities

• Serve as the primary point of contact for the global Sales team.
• Support the onboarding process for new customers.
• Conduct audits of billing records and resolve discrepancies.
• Assist in preparing sales contracts and generating reports.
• Identify and research potential sales leads.
• Maintain customer pricing structures accurately.
• Collaborate with cross-functional teams.

Skills

Bilingual in English and Mandarin Chinese

Strong interpersonal communication skills

Highly organized

Effective time management

Proficient in Microsoft Office Suite

Understanding of supply chain operations

Job description

Overview

This range is provided by JD.COM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $120,000.00/yr

Location: Fontana, CA or City of Industry, CA with flexible hours.

About the Role

JD Logistics America is seeking a proactive, detail-oriented Sales Support Representative to join our growing team in Fontana, CA. This role is ideal for individuals with a background in supply chain or logistics who are passionate about driving business growth through operational excellence. As a key member of the Sales team, you will play a pivotal role in supporting e-commerce sales activities, enhancing client engagement, and collaborating across internal departments to ensure seamless execution of customer initiatives.

Key Responsibilities

• Serve as the primary point of contact for the global Sales team regarding sales processes, tools, policies, and activity coordination.
• Support the end-to-end process for new customer onboarding, including account setup and documentation collection.
• Conduct bi-weekly audits of billing records to ensure accuracy, resolve discrepancies, and support invoicing processes.
• Assist in preparing sales contracts, reviewing client documentation, and generating regular reports on sales data, pipeline status, and performance metrics.
• Identify and research potential B2B and B2C sales leads to support business development goals.
• Maintain and manage customer pricing structures and discount levels with accuracy and timely updates.
• Collaborate with cross-functional teams (e.g., Finance, Operations, Customer Service) to facilitate the successful execution of sales projects.

Required Qualifications

• Bilingual in English and Mandarin Chinese (verbal and written).
• Strong interpersonal, verbal, and written communication skills.
• Highly organized with exceptional attention to detail and accuracy.
• Effective time management skills with the ability to prioritize multiple tasks under tight deadlines.
• Proficient in Microsoft Office Suite, especially Excel and Word.
• Ability to work independently and collaboratively in a fast-paced, cross-cultural environment.
• Understanding of e-commerce or supply chain operations is strongly preferred.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Project Management and Sales

Industries

• Transportation, Logistics, Supply Chain and Storage