Sales Support

Jingdong Development France; United States; On-site; USD 71,000 - 86,000; Full time

Job summary

JINGDONG Logistics is seeking a Sales Support professional to enable end-to-end sales processes, ensure data integrity, and support contracts and billing in Fontana, CA. You will build dashboards and analyze data to drive efficiency and risk mitigation.

You will collaborate with sales, operations, warehouse, finance, and customer service to support account execution, renewals, and customer experience in a fast-paced logistics environment. Fluency in Mandarin and English is required.

Qualifications

• 1+ year of experience with 3PL warehousing operations.
• Extensive experience in supplier procurement, management, and assessment; strong negotiation and coordination skills.
• Experience collaborating with sales, operations, warehouse, finance, and customer service.
• Strong communication in Mandarin Chinese and English.

Responsibilities

• Enable end-to-end sales processes (contracts, billing, account management) with compliance and data integrity.
• Build integrated sales dashboards and perform multidimensional analyses to identify risks and optimize efficiency.
• Implement tiered lifecycle strategies to drive renewals, win-back campaigns, and customer engagement.
• Create SOPs and deliver system training; reduce operational exceptions through standardized practices.
• Monitor and mitigate risks and enforce compliance to safeguard profitability.

Skills

3PL warehousing

Supplier procurement

Negotiation skills

Cross-functional teamwork

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

【Job Details】

• Job Title: Sales Support
• Location: Fontana, CA
• Annual Base: $71,000 - $86,000 USD + Annual Performance Bonus

What You’ll Do:

• Sales Operations Support: Enable end-to-end sales processes (contracts, billing, account management) to ensure compliance and data integrity, driving seamless execution.
• Analytics-Driven Insights: Build integrated sales dashboards and conduct multidimensional analyses (e.g., customer lifecycle, conversion rates) to identify risks and recommend efficiency optimizations.
• Customer Relations Management: Implement tiered lifecycle strategies to drive renewals, win-back campaigns, and experience enhancements, boosting engagement and retention.
• Process Standardization & Training: Optimize support workflows by creating SOPs and delivering system training. Reduce operational exceptions through standardized practices.
• Risk Mitigation & Compliance: Monitor and mitigate risks (e.g., unauthorized reselling, pricing violations) via enhanced control systems. Enforce compliance to safeguard profitability and sustainable growth.

About You:

• Minimum 1+ year of experience working with 3PL warehousing operations.
• Extensive experience in supplier procurement, management, and assessment, excellent business negotiation skills and coordination abilities, and a clear understanding of market capacity conditions and pricing structures.
• Proven ability to work with internal teams such as sales, operations, warehouse, finance, and customer service to support account execution and issue resolution.
• Strong verbal and written communication skills in Chinese (Mandarin) and English.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.