Sales Operations & Analytics Specialist

JD.com Inc.; Fontana (CA); On-site; USD 71,000 - 86,000; Full time

Job summary

JINGDONG Logistics is seeking a Sales Support professional in Fontana, CA to enable end-to-end sales processes, handle contracts, billing, and account management, and ensure data integrity.

You will build integrated sales dashboards, perform multidimensional analyses, and identify risks to optimize efficiency and drive renewals.

Collaborate with sales, operations, warehouse, finance and customer service; strong Mandarin Chinese and English communication are required.

Qualifications

• Experience with 3PL warehousing operations.
• Strong supplier procurement and assessment capabilities.
• Excellent negotiation and coordination skills.
• Ability to work with cross-functional teams across sales, operations, warehouse, finance and customer service.
• Fluent communication in Chinese (Mandarin) and English.

Responsibilities

• Sales Operations Support: enable end-to-end sales processes (contracts, billing, account management) ensuring compliance and data integrity.
• Analytics-Driven Insights: build integrated sales dashboards and perform multidimensional analyses to identify risks and optimize efficiency.
• Customer Relations Management: implement lifecycle strategies to drive renewals and improve engagement and retention.
• Process Standardization & Training: create SOPs and deliver system training to reduce operational exceptions.
• Risk Mitigation & Compliance: monitor and mitigate risks and enforce compliance to safeguard profitability.

Skills

3PL warehousing operations

Supplier procurement

Negotiation

Coordination

Cross-functional collaboration

Bilingual Chinese/English

Job description

JINGDONG Logistics is seeking a Sales Support professional in Fontana, CA to enable end-to-end sales processes, handle contracts, billing, and account management, and ensure data integrity.

You will build integrated sales dashboards, perform multidimensional analyses, and identify risks to optimize efficiency and drive renewals.

Collaborate with sales, operations, warehouse, finance and customer service; strong Mandarin Chinese and English communication are required.