Sales Support

JD LOGISTICS US; Fontana (CA); On-site; USD 71,000 - 86,000; Full time

Job summary

JINGDONG Logistics is seeking a Sales Support professional in Fontana, CA to enable end-to-end sales processes, handle contracts, billing, and account management, and ensure data integrity.

You will build integrated sales dashboards, perform multidimensional analyses, and identify risks to optimize efficiency and drive renewals.

Collaborate with sales, operations, warehouse, finance and customer service; strong Mandarin Chinese and English communication are required.

Qualifications

• Experience with 3PL warehousing operations.
• Strong supplier procurement and assessment capabilities.
• Excellent negotiation and coordination skills.
• Ability to work with cross-functional teams across sales, operations, warehouse, finance and customer service.
• Fluent communication in Chinese (Mandarin) and English.

Responsibilities

• Sales Operations Support: enable end-to-end sales processes (contracts, billing, account management) ensuring compliance and data integrity.
• Analytics-Driven Insights: build integrated sales dashboards and perform multidimensional analyses to identify risks and optimize efficiency.
• Customer Relations Management: implement lifecycle strategies to drive renewals and improve engagement and retention.
• Process Standardization & Training: create SOPs and deliver system training to reduce operational exceptions.
• Risk Mitigation & Compliance: monitor and mitigate risks and enforce compliance to safeguard profitability.

Skills

3PL warehousing operations

Supplier procurement

Negotiation

Coordination

Cross-functional collaboration

Bilingual Chinese/English

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Details

Job Title: Sales Support Location: Fontana, CA Annual Base: $71,000 - $86,000 USD + Annual Performance Bonus

What You’ll Do

• 1. Sales Operations Support: Enable end-to-end sales processes (contracts, billing, account management) to ensure compliance and data integrity, driving seamless execution.
• 2. Analytics-Driven Insights: Build integrated sales dashboards and conduct multidimensional analyses (e.g., customer lifecycle, conversion rates) to identify risks and recommend efficiency optimizations.
• 3. Customer Relations Management: Implement tiered lifecycle strategies to drive renewals, win-back campaigns, and experience enhancements, boosting engagement and retention.
• 4. Process Standardization & Training: Optimize support workflows by creating SOPs and delivering system training. Reduce operational exceptions through standardized practices.
• 5. Risk Mitigation & Compliance: Monitor and mitigate risks (e.g., unauthorized reselling, pricing violations) via enhanced control systems. Enforce compliance to safeguard profitability and sustainable growth.

About You

Minimum 1+ year of experience working with 3PL warehousing operations. Extensive experience in supplier procurement, management, and assessment, excellent business negotiation skills and coordination abilities, and a clear understanding of market capacity conditions and pricing structures. Proven ability to work with internal teams such as sales, operations, warehouse, finance, and customer service to support account execution and issue resolution. Strong verbal and written communication skills in Chinese (Mandarin) and English.

Diversity & Inclusion

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About Us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our Global Business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let's do this. Let's deliver joy.