Sales Support & Quotes Coordinator

Officeworks Inc.; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Officeworks Inc. is seeking an Account Coordinator to support the sales team with creating quotes, proposals, and pricing documentation. The role includes processing orders, tracking shipments, and providing timely status updates to clients and the sales team.

Ideal candidates have 2–5 years in customer service or sales support, familiarity with ERP/CRM systems, and strong MS Excel skills. This is a full-time on-site position requiring teamwork and reliable attendance.

Qualifications

• High School diploma or equivalent required.
• 2-5 years of experience in customer service or sales support.
• Hands-on experience with ERP and CRM systems.
• Proficiency with MS Office, especially Excel.
• Understanding of sales principles and customer service practices.
• Ability to work well in a team environment.

Responsibilities

• Assist sales and senior coordinators with quotes and proposals.
• Create pricing documents for presentation to clients or designers.
• Follow up on pricing/product requests with manufacturers, reps and installers.
• Record and save pricing information gathered during bids.
• Place orders with manufacturers within 24 hours and confirm receipt within 3 days.
• Track shipments and confirm COM status and delivery dates.
• Provide timely project status updates to sales teams.
• Prepare status reports for clients as needed.
• Coordinate delivery and installation schedules and packets.
• Assist with bids and CAL133 applications in relevant sites.
• Run backlog reports and share with seniors on bi-weekly cadence.

Skills

Customer service

Team player

Communication

Education

High School diploma or equivalent

Tools

ERP systems

CRM systems

MS Excel

Job description

Officeworks Inc. is seeking an Account Coordinator to support the sales team with creating quotes, proposals, and pricing documentation. The role includes processing orders, tracking shipments, and providing timely status updates to clients and the sales team.

Ideal candidates have 2–5 years in customer service or sales support, familiarity with ERP/CRM systems, and strong MS Excel skills. This is a full-time on-site position requiring teamwork and reliable attendance.