Account Coordinator: Sales Support & Client Fulfillment

Officeworks Inc.; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Officeworks Inc. in Chicago is seeking an Account Coordinator to aid the sales team by preparing quotes, proposals, and pricing documents, and by processing orders efficiently.

Responsibilities include following up on requests to manufacturers and installers, tracking shipments, and maintaining clear client communications. The role supports designers and project managers with bids and deliveries, requiring strong MS Office skills and ERP/CRM familiarity.

Qualifications

• 2-5 years in customer service or sales support.
• Hands-on experience with ERP and CRM systems.
• Proficiency with MS Office Suite, especially Excel.
• Excellent communication and teamwork skills.

Responsibilities

• Assist sales and senior coordinators with preparation of quotes and proposals.
• Create pricing documents for presentation to clients or designers.
• Follow up on pricing/product requests with manufacturers, reps and installers.
• Record and save pricing information and backups from bid/quote process.
• Place orders with manufacturers within 24 hours and confirm receipt within 3 days.
• Review acknowledgments and revisions; track COM shipments and confirm ship dates.
• Track product shipment to warehouse and confirm receipt.
• Provide timely communication on project status to sales and senior coordinators.
• Prepare and maintain status reports for clients as needed.
• Follow up on damages, replacements, or open customer issues.
• Enter all receiving and delivery information for orders in Team Design.
• Coordinate delivery and installation, including packs, schedules and punch lists.
• Assist with bids for sales, senior coordinators, designers, and PMs.
• Run backlog reports bi-weekly and distribute to senior coordinators.
• Maintain prompt, reliable attendance.

Skills

Communication

Teamwork

Customer service

Sales support

MS Excel

ERP systems

CRM systems

Education

High School diploma or equivalent

Tools

ERP system

CRM system

MS Excel

Job description

Officeworks Inc. in Chicago is seeking an Account Coordinator to aid the sales team by preparing quotes, proposals, and pricing documents, and by processing orders efficiently.

Responsibilities include following up on requests to manufacturers and installers, tracking shipments, and maintaining clear client communications. The role supports designers and project managers with bids and deliveries, requiring strong MS Office skills and ERP/CRM familiarity.