Sales Support Specialist — Quotes, CRM & Orders

Aleron; Buffalo (NY); On-site; USD 30,000 - 39,000; Full time

Job summary

Acara Solutions is seeking a Sales Support Coordinator in Amherst, NY to work closely with the VP of Sales. You will handle orders, prepare quotes, and keep client accounts organized while updating the CRM and supporting client relationships.

Responsibilities include processing orders, maintaining quotes, and ensuring accurate customer data in Sherpa/White Cup. Strong Excel and Microsoft Office skills, plus customer service experience, are essential for success.

Qualifications

• Strong organizational and administrative skills, with the ability to manage multiple tasks.
• Proficiency with Microsoft Office, including Excel.
• Ability to learn and use CRM software; experience with Sherpa/White Cup is a plus.
• Excellent verbal and written communication, professional with customers.
• Ability to learn new systems with limited supervision.
• Customer service or sales support experience required.
• Able to work effectively in a fast-paced environment and stay detail-focused.
• Interest in developing within sales or account management.

Responsibilities

• Support the VP of Sales by handling administrative and computer work to focus on customers and relationships.
• Stay connected with current clients and maintain relationships between visits.
• Handle orders and quotes: process orders, prepare quotes, and set up new accounts.
• Update the CRM to keep customer, order, and sales information accurate.
• Help customers by answering questions and explaining how solutions can help.
• Use Excel regularly to track orders, customers, and sales information.
• Resolve day-to-day issues that arise with orders or accounts.
• Join client meetings when needed with the VP of Sales.

Skills

Organizational skills

Administrative skills

Microsoft Office

Excel

CRM software

Sherpa/White Cup

Communication

Customer service

Sales support

Fast-paced work

Tools

Sherpa/White Cup

Job description

Acara Solutions is seeking a Sales Support Coordinator in Amherst, NY to work closely with the VP of Sales. You will handle orders, prepare quotes, and keep client accounts organized while updating the CRM and supporting client relationships.

Responsibilities include processing orders, maintaining quotes, and ensuring accurate customer data in Sherpa/White Cup. Strong Excel and Microsoft Office skills, plus customer service experience, are essential for success.