Sales Support & Order Coordinator (Hybrid)

Sartorius; Ann Arbor (MI); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Mentoring program

Flexible work schedules

Onboarding program

Health benefits

401(k) with company match

Paid vacation

Job summary

Sartorius is seeking a Customer Service Specialist to support the sales team by handling orders, coordinating with internal departments, and ensuring accurate, timely delivery. The role combines on-site work at our Ann Arbor, MI or Bohemia, NY location with a hybrid work model.

You will develop reports, manage purchase orders, communicate with customers and internal teams, and help maintain contracts, invoices and service billings while upholding Sartorius values of Sustainability, Openness and

Qualifications

• Bachelor’s degree in business administration or similar.
• 2+ years of work experience in customer service or order processing.
• Reporting skills.
• Service and detail orientated.
• Solid understanding of product and service portfolio.
• Solid understanding of early-stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
• Good communication and teamworking skills.
• Proven software skills, e.g. Microsoft Office, SAP and any field management software.
• Identification with our core values: Sustainability, Openness, Enjoyment

Responsibilities

• Process orders and ensure on-time delivery.
• Coordinate with commercial operations and financial colleagues to handle purchase orders and track customer orders.
• Coordinate with customers, agents or other departments on logistics services requests and maintain records on systems.
• Check delivery times with internal departments and headquarters.
• Maintain and ensure accuracy of contract terms, agreements and related documents.
• Generate and distribute customer reports and service billings.
• Assist in customer payment arrangements with finance department.
• Register and follow up of all integrated solution leads and opportunities.
• Process sales and invoices so that orders are dispatched, invoiced, and paid accurately and on time.
• Update key products end user list.
• Manage requests for technical documentation and quotation for customers.
• Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports.
• Identify new tenders and complete tender documents with supervision.
• Provide reports on various topics, e.g. customer complaints on loss / delays

Skills

Customer service experience

Order processing

Reporting skills

Detail oriented

Product portfolio knowledge

Drug development knowledge

Communication

Teamwork

MS Office

SAP

Field management software

Education

Bachelor’s degree in business administration or similar

Tools

SAP

Field management software

Microsoft Office

Job description

Sartorius is seeking a Customer Service Specialist to support the sales team by handling orders, coordinating with internal departments, and ensuring accurate, timely delivery. The role combines on-site work at our Ann Arbor, MI or Bohemia, NY location with a hybrid work model.

You will develop reports, manage purchase orders, communicate with customers and internal teams, and help maintain contracts, invoices and service billings while upholding Sartorius values of Sustainability, Openness and